Spa Therapist

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Elemis uniform provided

15% retail commission

Free health club membership

Discounts across golf

Discounts across The QHotelsCollection

Training & professional qualifications

Free parking

Job summary

Dunston Hall Hotel, Spa & Golf Resort in Norwich is seeking a level 3 Spa Therapist who can create a welcoming, relaxing experience for hotel guests and spa visitors. You will deliver a range of treatments and confidently advise on products while driving retail and service sales to enhance guest wellbeing.

The role offers ongoing training with Elemis Ambassadors, opportunities for career development, and access to staff benefits including health club access, discounts across golf and The QHotels

Qualifications

• NVQ Level 3 beauty/spa qualification or equivalent.
• Experience as Spa Therapist is desirable but not essential.
• Elemis & Jessica Nails knowledge would be a bonus.

Responsibilities

• Create a relaxing experience for guests whether staying in hotel or spa break.
• Deliver a variety of treatments using your expertise.
• Advise guests on the best products and upsell or book additional treatments.
• Sell products from our retail offer and upsell bookings.
• Attend regular training with Elemis Ambassadors across the group to perfect your skills.

Skills

Elemis product knowledge

Retail selling

Guest service

Education

NVQ Level 3 beauty / spa qualification

Job description

Are you a level 3 experienced Spa Therapist with a passion for providing an outstanding guest experience?

Are you looking for a clear development pathway for your career?

The important stuff:

• Elemis uniform provided
• 15% retail commission scheme for product sales
• A clear development pathway
• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Create a relaxing experience for the guest whether they are attending as a hotel guest or on a spa break, deliver a variety of treatments and using your expertise, advise on the best products for the guest. You will sell a variety of products from our retail offer as well as upselling or booking guests in for additional or further treatments. You'll attend regular training with our Elemis Ambassadors across the group to perfect your skills!

Is this the role for me?

• NVQLevel 3(or equivalent)beauty /spa qualification
• Previousexperience as a Spa Therapist isdesirable, not essential
• Elemis & Jessica Nails knowledge and experiencewould be a bonus!

Spa Opening Times: Monday - Sunday: 10:00am - 18:00pm
Health Club Opening Times: Monday - Friday: 6:30am - 22:00pm| Saturday & Sunday 6:30am - 20:00pm

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.