Spa Therapist

Dorchester Collection; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Complimentary stays

Food & beverage discounts

Pension scheme (8%)

Seasonal ticket loan

Eye care vouchers

Access to Apprenticeships (Levels 2-5)

Social events

Referral bonus £1000

Well-being support

Job summary

Dorchester Collection's Mayfair Park Residences in London is seeking a Spa Therapist to join our luxury team. You will deliver a wide range of spa treatments, advise guests and contribute to a memorable guest experience.

Ideal candidates have at least 3 years in a spa environment, hold ITEC/CIBTAC/CIDESCO or NVQ level 3, and demonstrate excellent English communication and grooming standards. We offer career development, staff perks and a supportive culture.

Qualifications

• Minimum 3 years in a spa role.
• Strong English communication skills.
• Immaculate personal grooming and presentation.

Responsibilities

• Provide a wide range of spa treatments (massages, facials, beauty services) and retail skincare products.
• Handle guest requests and preferences with empathy to enhance the guest experience.

Skills

Verbal communication

Grooming standards

Guest focus

Education

ITEC/CIBTAC/CIDESCO or NVQ L3

Job description

Position Overview

Join us as a Spa Therapist at Mayfair Park Residences, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Spa Therapist at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership

What you'll get

• Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As a Spa Therapist, you'll enjoy your work and take pride in delighting our guests:

• Guest Care and Treatments: As a Spa Therapist you will provide a wide range of spa treatments including massages, beauty treatments, facials, and nail polishing. This also includes retailing skin care products to guests, accurately completing consultation forms, and maintaining high standards in the treatment room following spa standards.
• Guest Requests: As a Spa Therapist you will handle special requests from guests, including preferences for therapists and treatment methods, as well as show intuition and empathy, especially when guests are celebrating special occasions.

What you'll bring

Essential Skills and Experience

• Previous experience in a Spa - at least 3 years, as a beauty therapist performing a wide range of treatments
• Qualifications- ITEC, CIBTAC, CIDESCO or NVQ level 3 or equivalent qualification in all beauty treatments and massage including deep tissue massage and electrical facial and body treatments.
• Knowledge of treatments, contra-indications and skincare retail sales is desirable
• Strong verbal communication skills – English is the primary language used in our hotel.
• Immaculate personal grooming standards

Preferred Skills and Experience

• Strong, proven retail sales background
• Qualification in Reflexology