Spa Therapist

Peoplebank; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hotel discounts

Benefits portal access

Employee assistance

Wagestream access

Complimentary stayover after 1 year

Training & progression

Referral bonus

Free meals on shift

Length of service awards

Job summary

Radisson Blu Hotel, London Canary Wharf East is seeking a Health and Beauty Therapist to deliver professional beauty and wellness treatments and promote spa services, ensuring a luxurious guest experience.

Join a luxury spa team focused on high standards, customer care, and teamwork. The role requires Level 3 Beauty Therapy, flexible hours, and a commitment to excellence in a busy London spa environment.

Qualifications

• Level 3 Diploma in Beauty Therapy required.
• Passionate about spa treatments with high standards.
• Friendly, professional, and strong customer service skills.
• Flexible with shifts including mornings, afternoons, weekends and holidays.

Responsibilities

• Deliver a range of spa treatments and beauty services.
• Consult guests to understand needs and recommend treatments.
• Maintain welcoming, relaxing spa areas and high hygiene standards.
• Promote and upsell spa treatments and products.
• Collaborate with the leisure team to ensure guest satisfaction.
• Handle guest inquiries, bookings and reception duties.

Skills

Spa treatments

Customer service

Teamwork

Flexibility

Education

Level 3 Diploma in Beauty Therapy

Job description

Radisson Blu Hotel, London Canary Wharf East

Situated on the east bank of the Thames, the four-star New Providence Wharf hotel is a modern luxury retreat near the world-famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.

We are looking for a skilled, professional, and customer-focused Spa Therapist to join our spa and leisure team. In this role, you will deliver a range of high-quality beauty and wellness treatments, ensuring a relaxing, rejuvenating and memorable experience.

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at 250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

We are committed to providing a luxurious and tranquil spa experience. As a Health and Beauty Therapist, you will be responsible for delivering professional beauty and wellness treatments, promoting spa services, and ensuring every guest receives an exceptional experience.

We are committed to providing a luxurious and tranquil spa experience. As a Health and Beauty Therapist, you will be responsible for delivering professional beauty and wellness treatments, promoting spa services, and ensuring every guest receives an exceptional experience.
Responsibilities will include but are not limited to:

• Providing a range of Spa Treatments, including, Massages body treatments and fecials .
• Consulting with guests to understand their needs and recommending suitable treatments and products.
• Ensuring a welcoming, relaxing, and professional atmosphere in all spa and treatment areas.
• Maintaining high standards of cleanliness and hygiene in treatment rooms and spa facilities.
• Promoting and upselling spa treatments, wellness packages, and retail products to enhance the guest experience.
• Collaborating with the leisure and spa team to deliver exceptional customer service and maintain spa standards.
• Handling guest inquiries and providing information about available treatments and wellness programs.
• Handling reception duties such as phone call, emails, membership enquiries and Spa bookings

The core skills and experience required to succeed:
Level 3 DIPLOMA in Beauty Therapy Treatments Required

• Passionate about Spa treatments and the wellness industry.
• Will perform all treatments to an exceptional standard, protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Keeps up to date with current techniques and new trends related to their field of work.
• A flexible approach to work, with availability for shifts including mornings/afternoon, weekends, and public holidays as required.
• Preferably experiences in a similar role within a spa environment.
• A friendly and professional approach with strong customer service skills.
• Ability to work well as part of a team and take initiative when required.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.