Head Waiter

Axiom Hospitality Limited; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts across Radisson Blu/AX

28 days holiday including bank hols

Employee assistance line

Wagestream access

Referral bonus £250 per hire

Free meals on shift

Training and progression

Job summary

Radisson Blu Hotel, London Leicester Square is seeking a Head Waiter/Waitress to join our Truly Talented team in London. You will lead and develop the food and beverage team, ensuring top service standards and guest satisfaction across shifts.

Role requires supervisory experience, excellent presentation, and strong knowledge of menu and hygiene. Join a dynamic, hospitality-focused team with growth opportunities and employee benefits.

Qualifications

• Previous supervisory experience in a busy hospitality environment.
• Strong communication and interpersonal skills.
• Solid understanding of food hygiene and health & safety procedures.
• Ability to work independently with minimal supervision.
• Enthusiastic team player with flexibility.

Responsibilities

• Lead and develop the food and beverage team to ensure excellence.
• Supervise, encourage and develop the F&B team.
• Maintain service standards throughout breakfast operations.
• Ensure all tables are set and ready for guests at all times.
• Take and execute guest orders accurately and promptly.
• Have thorough knowledge of the menu and respond to queries.
• Communicate guest needs and dietary requirements to relevant teams.

Skills

Supervisory experience

Team leadership

Excellent communication

Guest service excellence

Food hygiene knowledge

Tools

F&B service standards

Menu knowledge

Job description

Discover the Radisson Blu Hotel, London Leicester Square in London, a historic five-star boutique hotel set on the iconic Leicester Square. The perfect place for exploring the capital's famous landmarks, such as Covent Garden, Soho, Trafalgar Square and Piccadilly Circus.

We are currently looking for a Head Waiter/ Waitress to join our Truly Talented team.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you!

What we offer

• £27988.34 per annum
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.

Responsibilities of Head Waiter/ Waitress will include but are not limited to:

• You will be required to play a vital role in leading and developing the team;
• Supervising, encouraging and developing the food and beverage team;
• To ensure all service standards are maintained throughout the breakfast operation;
• Ensuring that all tables are set and ready for welcoming guests at all times;
• Ensuring that all guests’ orders are taken and executed in a timely manner;
• Having good knowledge of the food and beverage menu;
• Responding to guests’ queries on the menu selection;
• Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

If you are passionate & looking to develop within a truly talented team, get in touch with us today!

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous supervisory experience in a busy environment is preferred;
• Excellent personal presentation;
• Good understanding of food hygiene and health & safety procedures;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Leicester Square.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.