Spa Therapist

Malmaison Hotels; Exeter; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff room rates

Friends & family room rate 50%

Dining discount 35%

Apprenticeship programmes

Cycle to work

Healthcare plan

Referral bonuses

Uniform provided

Wellness & campaigns

Wagestream pay access

Job summary

Malmaison Hotels in Exeter seeks a Spa Therapist passionate about REN treatments and delivering high-end hospitality. You will maintain spa standards and actively welcome clients, manage bookings, and contribute to retail targets while building a loyal client base.

The role requires NVQ Level 3 Beauty Therapy or equivalent, excellent interpersonal skills, and a polished appearance. Join a vibrant spa team committed to exceptional guest experiences.

Qualifications

• NVQ Level 3 Beauty Therapy or equivalent.
• Excellent interpersonal skills required.
• High standard of personal appearance expected.
• Welcoming clients in to the Spa for their treatments in a 5 manner.

Responsibilities

• Carrying out a range of REN treatments to a high standard.
• Maintain the standards of the Spa as a team member.
• Welcoming clients into the Spa for their treatments.
• Booking in clients on Spa computer system and taking phone calls.
• Achieving retail targets.
• Building a regular client base.
• Ensuring treatment rooms and the Spa are kept clean and tidy to a high standard.

Skills

Excellent interpersonal skills

Computer literate

Self-motivated

Team player

Education

NVQ Level 3 Beauty Therapy or equivalent

Job description

You will be required to maintain and develop client relationships and deliver levels of service that consistently exceed the expectations of our guests. As a Spa Therapist you will be passionate about delivering treatments and amazing hospitality to our clients. You will be keen to learn about the REN products; and gain experience in a high end Spa. Main duties will be: Carrying out a range of REN treatments to a high standard

• Maintain the standards of the Spa as a team member
• Welcoming clients in to the Spa for their treatments in a 5 manner
• Booking in clients on Spa computer system and taking phone calls
• Achieving retail targets
• Building a regular client base
• Ensuring treatment rooms and the Spa are kept clean and tidy to a high standard
  Qualified to NVQ Level 3 Beauty Therapy or equivalent
• Excellent interpersonal skills
• High standard of personal appearance
• Computer literate
• Self-motivated
• Good team player

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace