Night Porter

Malmaison Hotels; Cambridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff Room Rates £65 per night

Discounted Friends & Family Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Uniform provided

Wellness & Campaign Days

Pay on demand via Stream

Complimentary stays on anniversaries

Brain Charity sponsorship

Employee Assistance Programme

Job summary

Malmaison Cambridge is seeking a Night Porter to oversee hotel operations from sundown to sunrise. You will welcome guests, manage the night-time public areas, and ensure brand standards are maintained.

Role involves assisting guests with luggage, preparing meeting spaces, and performing nightly safety checks. Night shift experience is essential; commitment to high-quality service is required.

Qualifications

• Experience in a similar role is beneficial.
• Night shift work experience is essential.
• You will be welcoming guests and upholding brand standards.

Responsibilities

• Oversee hotel operations from sundown to sunrise.
• Manage guest expectations and maintain high standards of the brand.
• Clean public areas and prepare meeting/event spaces for the next day.
• Assist guests with luggage and inquiries.
• Carry out nightly Health and Safety audits.

Skills

Night shift experience

Guest service

Communication skills

Job description

The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team keep everything running like clockwork. Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night, you will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate - you will be cleaning public areas and preparing meeting and event spaces ready for the next day. You will be assisting guests with their luggage, dealing with any enquires and carrying out nightly Health and Safety audits. You will be organised, an excellent communicator. Experience of working in a similar role is beneficial and experience of night shift work is essential.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles. In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison & Hotel du Vin with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral scheme that pay up to £1,500, just for getting your friends jobs! (Terms & Conditions apply)
• A quality uniform where required
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Stream giving instant access to your pay as it's earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace