Spa Therapist

Lush Ltd.; City of Westminster; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Zusammenfassung

Lush Spa Covent Garden is seeking a Senior Spa Therapist to support the Store & Spa Manager in delivering the spa vision and daily operations, leading by example to ensure every client receives a 5-star experience.

You will supervise therapists and receptionists, coordinate training to meet business demands, drive occupancy and sales, and act as a brand ambassador for Lush's ethical values and outstanding customer care.

Qualifikationen

• 2 years proven spa industry experience with luxury treatments.
• NVQ Level 3 in Beauty Therapy (or equivalent) including full-body massage.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Passion for delivering outstanding customer service and representing LUSH.
• Experience in people management and delivering training (desirable).

Aufgaben

• Lead the spa management team and daily spa operations.
• Ensure all Lush treatments are consistently available.
• Supervise therapists and receptionists and coordinate training.
• Drive occupancy, sales, and high-quality client experiences.
• Act as a brand ambassador for Lush ethics and customer care.

Kenntnisse

Staff leadership

Communication skills

Customer service

Time management

Training delivery

Ausbildung

NVQ Level 3 in Beauty Therapy

Jobbeschreibung

As a Senior Spa Therapist, you will support the Store & Spa Manager in delivering the vision and daily operations of the spa. You will lead by example, ensuring every client receives a 5-star experience while driving occupancy, sales, and team development. You will be responsible for supervising therapists and receptionists, ensuring all Lush treatments are consistently available, and coordinating training to meet business demands. You will act as a brand ambassador, embodying Lush's ethical values and commitment to outstanding customer experience.

Key Responsibilities

As a key member of our spa management team, you will lead an exceptional group of talented and experienced Spa Therapists. This unique opportunity will see you focus on the daily spa and people management operations, while consistently delivering five-star client experiences. We're looking for a Senior Therapist who understands that people are at the heart of what we do, ensuring our space is a nurturing place for our clients and team.

We are seeking a dynamic and inspiring individual to step into a Senior Therapist role at Lush Spa Covent Garden., Are you passionate about Lush products and delivering exceptional spa experiences? Are you a confident leader with strong operational and team management skills?,

• 2 years proven experience working within the spa industry and delivering exceptional luxury Spa treatments (at Lush or outside of Lush).
• NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
• Excellent communication and interpersonal skills, with a passion for delivering outstanding customer service.
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Passionate about delivering excellent customer service and treatments.
• Passionate about representing the LUSH brand, ethics, experiences and products both on the shop floor and in the spa.
• Passionate about educating and empowering others through training
• Experience in people management and delivering training sessions is desirable but not essential.

At LUSH cosmetics, we believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We aim to leave the world Lusher than we found it; and at the LUSH SPA, we're passionate about improving your sense of well-being, so you can feel your best self. We believe our spa treatments are more than skin deep; they're a vital self-care ingredient.

Our warm inviting spas are an oasis of calm, allowing time and space away from a busy world to relax and rejuvenate. Each Lush Spa treatment is an immersive experience, inviting you to enjoy the unexpected. Using a multi-sensory holistic approach, including soothing touch, visual displays, beautiful fragrances, and bespoke, crafted music made by Lush Fresh Handmade Sound, each treatment has a transformative effect, bringing you back into a state of peace and balance. Situated in the shopping and entertainment epicentre of London's West End, Lush Spa Covent Garden never misses the opportunity to put on a show, it's time for you to take centre stage and join our team! With 44 million visitors per year, who flock to Covent Garden for its world class shopping, dining and entertainment; this is the perfect stage and place for a Lush Spa.