SPA Support Assistant Apprentice

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY; Greater London; Hybrid; GBP 16,000 - 19,000; Full time

Benefits offered by this job

29 days annual leave + progression to

LGPS or Teachers Pension

Flexible working

Employee Assistance Programme

Learning and development

Job summary

Achieving for Children Community Interest Company in Kingston upon Thames is seeking an SPA Support Assistant to help upload large numbers of contacts daily and support safeguarding through the Multi-Agency Safeguarding Hub (MASH). This hybrid role requires three days in the office and two days at home.

You will work with Social Workers and Contact Information Officers, using Gmail, police referrals, Crystal Reports and child data platforms, while adhering to data protection laws.

Qualifications

• Educated to GCSE level C or above (or equivalent) in Mathematics and English.
• Experience in a data administration role.
• Working knowledge of MS Office or Google packages: Word, Excel, PowerPoint and Google Docs/Sheets/Slides.
• Project management support experience: updating registers, research and organising communications.

Responsibilities

• Familiar with information systems such as Gmail, police referrals, Crystal Reports and child data platforms.
• Ensure processes are followed correctly and the right information is sent to the right teams.
• Explore different technologies to support the team; report to the SPA Team Leader.

Skills

Data entry

Data protection compliance

Data administration

MS Office / Google Suite

Project management support

Education

GCSE Maths & English

Tools

Gmail

Police referrals

Crystal Reports

Child data platforms

Job description

This is an exciting new role within the SPA (Single Point Access) where you will be responsible for ensuring referrals and contacts are uploaded onto our system efficiently and speedily. Through the Multi- Agency Safeguarding Hub (MASH), the SPA works in partnership with the police, health and mental health, probation, and adult services to share information so that we can together provide the most appropriate response to concerns about children. As the SPA Support Assistant, you will work closely alongside Social Workers and Contact Information Officers, playing a crucial role in supporting the overall functioning of the SPA by ensuring large numbers of contacts are uploaded onto the system each day.

This is a hybrid role, requiring three days in the office and two days working from home.

This is a 12 month fixed term contract position.

Operational area

Kingston and Richmond

Primary place of work

Guildhall 2, Kingston upon Thames KT1

Work Setting

Hybrid Working

Appointment type

Fixed Term

Length of contract

12 months

Business area

Children's Social Care

Full time/Part time

Full-time

Salary from

17,447 (A01)

Salary to

17,447 (A01)

Hours

36

Estimated Interview date/s

TBC

Closing Date

02/10/2026

Ref No

2446

Documents

• Job Profile (PDF , 1680.04kb)

About the role

As the SPA Support Assistant, you will work closely alongside Social Workers and Contact Information Officers, playing a crucial role in supporting the overall functioning of the SPA by ensuring large numbers of contacts are uploaded onto the system each day.

• You will be familiar with information systems such as Gmails, police referrals, crystal reports and child data information platforms.
• There is a high level of responsibility to ensure that processes are followed correctly and that the right information is sent to the right teams.
• This will also include chances to explore different technologies to support the team most effectively and you will be managed by a SPA Team Leader.

About you

The successful candidate will be:

• Educated to GCSE level C or above (or equivalent) in Mathematics and English.
• The ability to support the SPA team by uploading contacts and recording information accurately and within data protection legislation.
• Experience of working in a data administration role.
• A working knowledge of using a wide range of MS Office or Google packages, including Word,
• Excel and PowerPoint and Google docs, slides and sheets.
• Have project management support experience - updating registers, research and organising communications.

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term-time workers, your leave entitlement consists of the non-working periods in your contract)
• Tailored induction sessions commencing on the date you start working for AfC
• Local Government salary and pension scheme (LGPS or Teachers Pension)
• Flexible working options - helping to keep a good work life balance
• A comprehensive Employee Assistance Programme
• A range of staff benefits and discounts
• An excellent learning and development offer to support your career pathway

Important Information

Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We reserve the right to close this vacancy once a sufficient number of applications has been received.