Public Area Attendant

Delano Hotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel stays and experiences

Colleague benefits

Development opportunities

Job summary

Delano London is seeking a hotel housekeeping team member to maintain clean public areas and restrooms, assist guests, and support daily operations with a friendly, meticulous approach.

You will contribute to a welcoming atmosphere, work within a collaborative team, and help uphold Delano London's standards of hospitality and cleanliness.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a public contact role, preferably in an upscale hotel.
• Gracious, friendly and approachable demeanor.
• Ability to multitask in a fast-paced environment.
• Excellent English communication skills.

Responsibilities

• Ensure all public restrooms are clean, stocked and fresh.
• Conduct restroom inspections at regular intervals during the shift.
• Complete cleaning checklist for assigned rooms and areas.
• Assist colleagues with uniform requests and inventory.
• Stock towels from laundry and return linens promptly.
• Clean lobby and public areas; wipe walls and surfaces as needed.
• Handle guest inquiries and resolve complaints promptly.
• Follow key signing procedures and manage lost property.
• Maintain safety for public areas and report hazards.
• Support deep cleaning projects and audits as required.

Skills

Gracious demeanor

Multitask

Team player

Attention to detail

English communication

Public-facing service

Education

High school diploma or equivalent

Job description

Company Description

Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality. Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor. Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

• Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
• Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
• To complete cleaning checklist of all assigned rooms and areas
• Assist colleagues with any uniform request, maintaining inventory of uniforms.
• Collect, fold neatly, and stock restroom towels from the laundry.
• Return dirty towels and soiled linens promptly to the laundry for cleaning
• Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
• Empty and clean waste bins in all public areas regularly.
• Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
• Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Supervisor
• Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
• Follow strict key signing procedures and take responsibility for assigned keys.
• Manage lost property according to established lost and found procedures.
• Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
• Maintain guest confidentiality and privacy while working within guest- facing areas.
• Support inventory counts and stock control activities relating to uniforms, linen, guest supplies, and cleaning materials.
• Ensure all public areas remain safe and free from hazard and report hazard immediately.
• Follow hotel health, safety, fire, and security procedures.
• Support deep cleaning projects and departmental audits as required.
• Participate in projects, special assignments, and training sessions as directed by the housekeeping management team.
• Attend meetings and comply with all company policies and procedures.
• Undertake reasonable requests and special projects assigned by management.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.

Qualifications

• High school diploma or equivalent required.
• One to two years of experience in a public contact position, preferably within an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and approachable demeanor.
• Ability to multitask effectively and maintain a high level of attention to detail in a fast-paced environment.
• Demonstrated ability to build and maintain positive, productive working relationships with employees and other departments.
• Capable of working independently and collaboratively to foster a strong team environment.
• Must be physically able to stand or walk for a minimum eight-hour shift.
• Highly observant and quick to respond to various situations while multitasking and managing stressful circumstances.
• Physically able to twist, push/pull, reach, bend, climb, and carry objects as necessary.
• Excellent communication skills, including the ability to read, write, speak, and understand English.
• Must be able to work indoors and outdoors year-round as needed, depending on business demands.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

What's In It For You...

• The opportunity to launch a visionary hospitality brand in London and shape its culinary identity.
• Join a fast-growing international group focused on building a global hospitality brand.
• A creative, ambitious environment where innovation and excellence are encouraged.
• Be part of a passionate team building a strong portfolio of hospitality concepts.
• Strong development opportunities.
• At Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality

Additional Information

Why Delano London?

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor. Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.