Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; North East; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Childcare discounts

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Training & development

Opportunity for advancement

Job summary

Hand & Stone Massage and Facial Spas is hiring Spa Associates in the United Kingdom. You will welcome clients, schedule appointments, and promote spa services while delivering a five-star guest experience.

Join a team focused on growth, flexible scheduling, and a supportive environment that values training and development opportunities. Expect competitive compensation and opportunities for advancement.

Qualifications

• Previous experience in a service industry preferred.
• Strong interpersonal and sales-oriented skills.
• Able to communicate promotions and service options effectively.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Build lasting connections with clients.
• Effectively communicate sales, promotions, and service options.

Skills

Customer service

Sales skills

Communication

Phone etiquette

Job description

Benefits

• Childcare Discounts
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

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