Spa Manager

Bannatyne Group; West of England; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days leave

Free gym membership

Gym for a partner

Discounted Spa Treatments

Discounted Spa Goods

Cafe/bar discount

Development training

Mental Health & EAP

Length of Service Awards

Staff Awards & Bonuses

Discounted entertainment

Job summary

Bannatyne Group is seeking a Spa Manager to lead daily spa operations, supervise therapists, and drive guest satisfaction at our wellness facility. You will implement revenue strategies and maintain exceptional service standards to ensure a premium guest experience.

Your background in beauty therapy, strong leadership, and a client-focused approach will help you excel in a dynamic spa environment that values development and teamwork.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy or equivalent.
• KPI driven and results-focused.
• Strong interpersonal and communication skills.
• Proven experience in delivering excellent customer service.
• Experience managing a team and developing people.
• Able to work flexible hours including weekends.
• Knowledge of ELEMIS products is a plus.

Responsibilities

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform spa treatments including massages, facials, manicures, pedicures and more as needed.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.
• Create a positive and collaborative work environment promoting professional growth.

Skills

KPI driven

Interpersonal skills

Customer service

Team leadership

Communication skills

Problem solving

Flexibility

Education

NVQ Level 2 & 3 Beauty Therapy

Job description

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!

Our Perks

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Manager

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.
• Creating a positive and collaborative work environment promoting professional growth and development.

Qualifications and requirements

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Be KPI driven and results focused.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• Experience of managing a team and strong people development skills.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had knowledge of ELEMIS products and treatments.

Join us at Bannatyne, where wellness is our passion and our people make it happen!