Spa Concierge

Woodhouse Spa - Cedar Park; United Kingdom; On-site; GBP 13,776 - 20,664; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Wellness resources

Competitive Pay & Incentive Programs

Retirement Benefit: Simple Roth IRA

Generous discounts on services

Support in daily operations

Consistent leadership

Paid training program

Ongoing training opportunities

Employer-sponsored Employee Assistance Program

Access to health insurance options

Job summary

Woodhouse Spa - Cedar Park is seeking a Part-Time Spa Concierge who will work evenings and weekends. The ideal candidate will educate guests about their services, provide personal attention, and ensure an exceptional environment.

Responsibilities include fostering guest relationships, acting as a brand ambassador, and supporting daily operations. The position offers employee discounts, a flexible schedule, and opportunities for advancement. Join us and help create memorable experiences for our guests!

Responsibilities

• Educate guests on the Woodhouse experience and assist with scheduling.
• Provide personal attention from entry to exit at the spa.
• Act as a brand ambassador ensuring a clean and inviting atmosphere.
• Stay educated on products and provide sales support.
• Encourage guest retention through follow-up on reservations.

Job description

Position Overview

We are hiring a Part‑Time Spa Concierge (up to Full‑Time hours available). Immediate need is evenings and weekends.

Responsibilities

• Educates the guest on the Woodhouse experience, while assisting on their scheduling of the perfect treatments - customized to their needs
• Answers the phone with a smile each and every time
• Provides personal attention from the time the guest walks through the door
• Introduces the guest to the Woodhouse experience including a warm welcome, a tour of our changing lounge and amenities, and helps them to have a seamless experience
• Remembers the small things that make The Woodhouse special – the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Acts as the brand ambassador, ensuring the guest enters a clean, safe place with the right lighting, music and scent to create a memorable experience
• Stays educated on all products offered by our spa, providing strong sales support by explaining product benefits and following up with the closing of the sale
• Invites guests to reschedule reservations for their next visit to build retention of the business
• Serves as backup for the leadership team when they are busy handling core responsibilities, ensuring smooth daily operations

Benefits & Perks

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources
• Competitive Pay & Incentive Programs
• Retirement Benefit: Simple Roth IRA, eligible for up to 3% company match
• Generous discounts on services and retail, to encourage self‑care
• Team Environment: Internal referrals and support in daily operations
• Work/life balance with a regular schedule and a consistent clientele; eligibility for paid time off
• Consistent leadership
• “The Woodhouse Way” paid training program
• Ongoing training opportunities with industry specialists and vendors
• Employer‑sponsored EAP (Employee Assistance Program)
• Access to health insurance options for full‑time team members (average weekly hours 30+)

Specific benefits vary by location.

Compensation

Hourly compensation. Full‑time hours available.

Equal Opportunity Employer

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug‑free and smoke‑free workplace.