Sales Assistant (Seasonal)

LUSH; London; On-site; GBP 19,079; Full time

Benefits offered by this job

Holiday allowance

50% discount on products

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Job summary

A cosmetic retailer in London is seeking enthusiastic Seasonal Sales Associates to provide exceptional customer service and create a welcoming shopping environment. Responsibilities include engaging customers with personalized recommendations, managing stock, and assisting in in-store events. The role offers flexible shifts, competitive hourly pay at £13.85, and various employee benefits, including discounts and bonuses.

Qualifications

• Deliver exceptional customer service to create 5-star experiences.
• Collaborate with the team to achieve sales goals.
• Maintain clear communication within the team.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to provide personalized recommendations.
• Assist in hosting in-store events for customers.

Skills

Customer Experience

Teamwork

Communication

Job description

Description

Application Deadline: 12 September 2025
Department: Retail
Location: Covent Garden
Compensation: £13.85 / hour

Overview

In this seasonal role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Key Information

• Hours: 12-40 per week; several permanent positions available in 2026 for strong candidates. We have a range of contract sizes and candidates should be available to work at least two days a week, including weekends and through December. Please state your preferred contract size in the application; final contract may vary depending on openings.
• Seasonal role during the Christmas period; must be available for peak December trading dates and either Christmas Eve or Boxing Day. Applications where these dates cannot be worked will not be considered.
• Application Deadline: Friday 12th September – 11:59pm
• Interview Date: W/C Monday 22nd September
• Start Date: Early October 2025

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Deliver exceptional customer service and create 5-star experiences in a welcoming store environment.

Teamwork: Collaborate with colleagues to achieve goals and support continuous team growth.

Communication: Maintain clear, respectful communication to ensure information flows throughout the store and with nearby stores.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required