Spa Receptionist – Weekend Shifts & Guest Care

Luxury Lodges; Carmarthen; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hourly pay £12.71

Fixed rota published 3 weeks ahead

Full training provided

Staff discounts at Seasons Holidays

Coastal setting and supportive team

Job summary

Luxury Lodges at Milk Wood House, Dylan Coastal Resort in Laugharne, Carmarthenshire, is hiring Spa Hosts to cover a mix of shifts including weekends. You’ll be the first friendly face guests see, handling reception, bookings, payments and retail, while keeping the spa areas pristine and welcoming.

You’ll support therapists, ensure smooth handovers, and help guests enjoy a seamless visit from arrival to departure. Training is provided and full/part-time hours are available.

Qualifications

• Reliable and punctual in a busy spa environment.
• Available to work weekends and bank holidays.
• Warm and welcoming with a guest-focused approach.
• Comfortable with booking systems and handling payments accurately.
• Calm and organized when the desk is busy or plans change.
• Spa/front-of-house or hospitality experience welcome but full training provided.

Responsibilities

• At the desk: greet guests on arrival, check them in for treatments, manage bookings via phone, email and in person, take payments and process retail sales, answer queries about treatments and facilities, upsell where appropriate.
• In the spa: keep reception and relaxation areas tidy and well presented, perform general cleaning duties, restock robes/towels/slippers and displays, support flow of treatment rooms and schedules, keep menus and price lists up to date, flag maintenance needs.
• With the team: liaise with therapists on timings and guest needs, support smooth handovers between shifts, ensure guests feel looked after from arrival to departure.

Job description

Luxury Lodges at Milk Wood House, Dylan Coastal Resort in Laugharne, Carmarthenshire, is hiring Spa Hosts to cover a mix of shifts including weekends. You’ll be the first friendly face guests see, handling reception, bookings, payments and retail, while keeping the spa areas pristine and welcoming.

You’ll support therapists, ensure smooth handovers, and help guests enjoy a seamless visit from arrival to departure. Training is provided and full/part-time hours are available.