Spa Receptionist & Guest Concierge – Weekend Shifts

Dylan Coastal Resort; Laugharne; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Fixed rota

Staff discounts

Uniform provided

Training provided

Coastal setting

Job summary

Dylan Coastal Resort in Laugharne, Carmarthenshire, is hiring Spa Hosts to welcome guests at Milk Wood House. You'll manage front desk duties, bookings, payments, and retail, ensuring a smooth start to every guest's visit.

We offer full-time and part-time roles with a fixed rota published three weeks ahead, weekend shifts, training, and staff discounts. The spa operates daily, so flexibility and excellent guest care are essential.

Qualifications

• Experience in front-of-house is welcome but not essential; full training given.
• Available to work weekends and bank holidays.
• Naturally warm and welcoming with genuine care for guest experience.
• Comfortable with booking systems and handling payments accurately.

Responsibilities

• Welcoming guests on arrival and checking them in for treatments.
• Managing bookings by phone, email and in person, including the diary for treatment rooms.
• Taking payments and processing retail sales accurately.
• Answering guest queries about treatments, packages and facilities.
• Upselling treatments, packages and retail products where it genuinely suits the guest.
• Keeping reception, relaxation and spa areas tidy, welcoming and well presented.
• General cleaning duties - squeegeeing, restocking shower products, removing cups.
• Restocking robes, towels, slippers and retail displays throughout the day.
• Supporting the flow of treatment rooms — making sure therapists and guests are on schedule.
• Keeping menus, price lists and promotional material up to date and on display.
• Flagging anything that needs maintenance or attention before guests notice it.

Skills

Customer service

Booking systems

Cash handling

Upselling

Tools

POS system

Job description

Dylan Coastal Resort in Laugharne, Carmarthenshire, is hiring Spa Hosts to welcome guests at Milk Wood House. You'll manage front desk duties, bookings, payments, and retail, ensuring a smooth start to every guest's visit.

We offer full-time and part-time roles with a fixed rota published three weeks ahead, weekend shifts, training, and staff discounts. The spa operates daily, so flexibility and excellent guest care are essential.