Pool Host

Seaham Hall; Chesterfield; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Free onsite parking

Provided uniform

Discounts on spa experiences

Employee of the Month incentives

Recognition schemes

Wellbeing programs

Job summary

Seaham Hall is seeking a Pool Host to join our luxury spa team at County Durham. The role involves greeting guests, maintaining poolside cleanliness, and delivering drinks service within standard spa procedures.

The position offers 0–20 hours per week (full-time) with shifts from early morning to evening, including weekends and bank holidays. Competitive hourly pay plus a share of service charges and staff benefits are provided.

Qualifications

• Minimum one year in a customer-facing role.
• Passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• A team player with initiative and the ability to work independently.

Responsibilities

• Maintain maximum cleanliness around facilities.
• See to guest queries and demands in a professional manner.
• Familiarise yourself with current members.
• Ensure towel and robe removal from poolside in line with guest flow.
• Ensure magazines and online library are available for guest leisure.
• Handle guest feedback professionally and report to MOD when required.
• Report any maintenance issues to reception where necessary.
• Ensure smooth operations within the spa by being proactive and working with fellow team members.
• Follow and respect all company policies and procedures.
• Abide with all health and safety policies.

Skills

Customer service

Hospitality experience

Communication skills

Job description

Pool Host

Location: Seaham Hall, County Durham

Date: 2026-10-03

Region: North East

Country: GB

Postcode: S40 1XJ

Salary: £12.21 per hour plus share of service charge (approx. £2k per annum for employees working 40 hours a week)

Hours: 0-20 hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between 6.30am and 10.30pm including weekends & bank holidays.

Relationships: Reports to Spa Management

About Seaham Hall

Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

Job Description

• To be courteous and pleasant with guests at all times
• Ensure that the guest and member's experience is comfortable and enjoyable during each visit
• Maintain standard operating spa procedures
• To operate the pool drinks service

Duties and Responsibilities

• Ensure maximum cleanliness around facilities
• See to guest queries and demands in a professional manner
• Familiarise yourself with current members
• Ensure towel & robe removal from poolside in line with guest flow (including robe pocket check)
• Ensure magazines & online library are available for guest leisure
• Handle guest feedback professionally and report to MOD when required
• Report any maintenance issues to reception where necessary
• Ensure smooth operations within the spa by being proactive and working alongside fellow members of the Seaham Hall team
• Follow and respect all company policies and procedures
• Abide with all health and safety policies

What We're Looking For

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus)
• A genuine passion for creating memorable guest experiences
• Excellent communication skills, attention to detail, and professional presentation
• A team player with initiative and the ability to work independently
• Reliable transport, given early starts and late finishes
• Good health and well-being
• Ability to communicate effectively
• Reliable & dependable
• Happy caring nature
• A confident, friendly, and welcoming personality
• A passion for excellent customer service and an eye for detail
• The ability to prioritise and work well under pressure
• Great personal presentation and pride in your appearance

Why You'll Love Working With Us

• Comprehensive induction and in-house training to support your growth
• Be part of a multi-award-winning team, including:
  • Gold Winner, North East England Tourism Awards (five consecutive years)
  • Shortlisted for Visit England Small Hotel of the Year 2025
  • Gold Winner, Visit England Small Hotel of the Year 2022
  • North of England Hotel of the Year 2023 - The Sunday Times
  • 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access to wellness programs, charity events, and sustainability initiatives
• Employee benefits, including recognition schemes and discounts on spa experiences
• Stream access for financial wellbeing and flexibility
• Up to 20% off gift vouchers and spa experiences
• Free onsite parking and provided uniform
• Monthly and annual Employee of the Month incentives

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.