Spa Receptionist

Aqua; Whitbourne Springs; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free day passes

Access to leisure facilities

Discounts on breaks

Discounts in shops & restaurants

Bonus scheme

Career development

In-role training

Supportive team

Job summary

Aqua Sana Forest Spa is looking for a friendly Spa Receptionist to be the welcoming face of the venue, delivering warm, professional front-of-house service from arrival to departure. You will handle bookings, guest queries and keep the reception running smoothly, supporting treatments and retail sales to maximise profitability.

This part-time role involves a guaranteed minimum of 48 hours over a 4-week period with potential extra hours.

Job description

Join our team as a Spa Receptionist and be the welcoming face of Aqua Sana Forest Spa, providing a warm, professional service while ensuring a smooth and relaxing experience for every guest from arrival to departure. What you'll be doing

• Deliver friendly and professional front-of-house service to all guests
• Handle bookings, queries and the smooth running of the reception area
• Support treatment and retail sales to maximise profitability
• Work collaboratively with the team to maintain high service standards Strong communicator with excellent organisation, attention to detail and computer skills
• Proactive, solutions-focused, with customer service experience and industry knowledge
• Builds effective relationships across all levels with a warm and genuine approach
• Demonstrates initiative, teamwork and exceptional time management skills Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training, Part-time contract
• You will be contracted to work a guaranteed minimum of 48 hours over a 4-week period. You may be asked to work additional hours in line with operational requirements
• This role includes early mornings, evenings, weekends and bank holidays