Spa Receptionist

Sterling Kohler; St Andrews; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Free meals

Resort discounts

Kohler Group benefits

On-site fitness centre access

Perkbox

Cycle2Work

Global recognition platform rewards

Employee Assistance Programme

Job summary

Old Course Hotel in St Andrews, home to Kohler Waters Spa, invites applications for a Spa Receptionist. You will be the focal point for guest communication, delivering a warm welcome and coordinating all spa appointments.

We seek people with customer service experience, strong time management and outstanding interpersonal skills. Flexibility for evenings and weekends is required; benefits include staff meals, fitness access and exclusive resort discounts.

Qualifications

• Previous customer service experience; reception/spa reception preferred.
• Good time management and attendance.
• Excellent interpersonal skills and ability to engage with diverse guests.
• Enthusiasm and commitment to first-class welcome.
• Ability to handle difficult guests calmly to reach a positive outcome.
• Flexible schedule, including evenings and weekends.
• Computer literate.
• Team player and good listener.
• Be tactful and maintain confidentiality.
• Smart appearance and good personal hygiene.

Responsibilities

• The first point of contact for all guests whether in person, by phone or by email.
• Providing excellent customer service to all members and guests from the moment they walk through the door.
• Scheduling all appointments via telephone and email.
• Corresponding with Sales and Reservations Teams.
• Sharing information and knowledge of all treatments, facilities and products within the Spa.
• Providing an orientation for all guests visiting our Spa.

Skills

Customer service

Reception experience

Time management

Interpersonal skills

Enthusiasm

Flexible hours

Computer literacy

Teamwork

Communication skills

Discretion/confidentiality

Professional appearance

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught!

Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

• *All benefits subject to availability

About the Role

An exciting opportunity for a Spa Receptionist has become available for our Kohler Waters Spa at the Old Course Hotel. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It's the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.

The Spa Receptionist is an integral position within the team. Contributing to the overall guest experience, you will be acting as the focal point for all communication between the spa and the guests.

Your responsibilities will include:

• The first point of contact for all guests whether in person, by phone or by email
• Providing excellent customer service to all members and guests from the moment they walk through the door
• Scheduling all appointments via telephone and email
• Corresponding with Sales and Reservations Teams
• Sharing information and knowledge of all treatments, facilities and products within the Spa
• Providing an orientation for all guests visiting our Spa

To be successful in this role you will have:

• Previous customer service experience – Reception / Spa Reception experience is preferred
• Good time management including treatment times; excellent attendance.
• Excellent interpersonal skills and feel at ease with people from all walks of life
• Enthusiasm
• Committed to providing a first-class welcome, and ensuring guests leave satisfied
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
• Computer literate
• Be able to work as part of a team.
• Be an excellent communicator but also a good listener.
• Be tactful and aware of the need for confidentiality.
• Have a smart appearance and good personal hygiene.

Hours

Casual 0hrs per week

Salary

up to £13.30 per hour

Why you’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.