Spa Attendant

Apex Hotels; Dundee; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

29 days holiday

Employee Assistance Programme

Financial Wellbeing App

Gym and pools access

Discounted room rates for employees

Job summary

Apex Hotels in Dundee is seeking a Spa Attendant to welcome guests and support daily spa operations. You’ll embark on a structured 12-week learning journey to gain the knowledge and skills for your day-to-day tasks, including greeting guests, maintaining facilities, and supporting pool and spa operations.

You will be part of a team that values warmth, inclusion and connection, with a comprehensive benefits package and opportunities for training and development from day one.

Qualifications

• Front-facing customer service experience preferred.
• Ability to multitask and communicate clearly.

Responsibilities

• Meet and greet guests in a professional, courteous manner and set a welcoming spa ambience.
• Keep reception, gym, pool and changing areas clean, maintained and secure.
• Carry out pool tests and operate in line with SOP; report any deviations to the supervisor.
• Manage towels and linen; collect, count, restock and remove used items.
• Be open to training in Pool Responder, first aid and lifeguard duties if required.
• Ensure spa areas are presented at all times in a relaxing, tranquil atmosphere.

Skills

Customer service

Multi-tasking

Teamwork

Job description

Salary: £12.85 plus excellent company benefits & perks.

You’ll be welcomed into Apex Hotels with genuine warmth as you join us as a Spa Attendant in Dundee. From your very first day, you’ll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it’s what brings the spark, the curiosity, and the human touch to every interaction.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Training and development from day one
• Employee events and celebrations
• £200 referral bonus when your friends or family join the team

Following your first successful 3 months, you’ll also receive...

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Role Overview:

On your first day you will begin a structured 12 week learning journey which will give you the knowledge and skills to be able to carry out your day to day tasks. In this role you will:

• Meet and greet all guests that you come into contact with in a professional and courteous manner. Being an ambassador for the Yu Spa and setting the Spa ambience with the right first impression. Engage with our members & learn their names & faces so that you can personalise their experience.
• Ensure the reception area, gym, pool and changing areas are kept clean and well maintained, matching company standards always with regards to cleanliness, hygiene and security. Ensure that due diligence checks including pool monitoring are carried out in line with standard operating procedure.
• Carry out pool tests and perform operational duties in plant room as trained to ensure that all due diligence is properly carried out, and that all measures are within the accepted range. Where not you must report to the manager.
• Manage all towelling as per the needs of the department, collect, count, restock & remove all clean & dirty linen.
• Be willing to be trained in Pool Responder training, first aid & life guard training should the role require it.
• Ensure all areas of the spa are presentable and portrayed in the best possible way at all times, creating the relaxing and tranquil atmosphere for our guests. Low level lighting, music & aromatherapy.
• Carry out cleaning tasks in all areas as per checklist, and on a clean as you go basis where areas are not to standard, including but not limited to poolside area, back of house, changing rooms, gym, treatment rooms and entrance to spa. This includes both male & female space.
• Complete daily checks for maintenance reporting including gym equipment, lighting, furnishing, or structure is not to Yu Spa standard.
• Be safe, work in a safe way, complying with all Fire, Hygiene and Health and Safety standards.
• Complete opening and closing procedures within the spa reception area as per the daily checklist, and in line with the expected standard. Be a team player, support with the desk at key times.

About You

As a Spa Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the Hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

With this in mind, we are looking for a Spa Attendant who:

• Understands this is a physical and dynamic role and as such requires a lot of moving around the department, assisting, supporting & creating great memories for our guests.
• Ideally has 6 months experience of working in a customer facing role or similar

Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you’ll shine in your own way, creating joyful moments that lift the everyday

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

£12.92 per hour plus excellent benefits & perks

Competitive Salary, Additional monthly Tronc, Department Performance incentives

Competitive Salary, Additional monthly Tronc, Department Performance incentives