Spa Manager

Bannatyne Group; Metropolitan Borough of Solihull; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Lunch provided

Flexible schedule

28 days leave

Free gym membership

Partner gym access

Spa discount 30%

Spa product discount 20%

Meals & drinks 50%

Development training

Mental health & EAP

Length of service awards

Staff awards and bonuses

Discounted entertainment and shopping

Job summary

Bannatyne Group in Solihull is seeking a Spa Manager to lead daily spa operations and deliver exceptional guest experiences. You will manage a team of therapists and support staff, ensuring high service standards and a relaxing atmosphere for all guests.

Ideal candidates will have NVQ Level 2/3 Beauty Therapy and proven leadership, customer service excellence, and strong communication. Flexibility for weekends and holidays is required, with opportunities for development and career progression.

Qualifications

• NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Proven ability to lead a team and deliver outstanding guest experiences.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Oversee daily spa operations and ensure a seamless guest experience.
• Lead, motivate and manage a team of therapists and support staff.
• Develop strategies to increase spa revenue and client satisfaction.
• Perform a range of spa treatments and tailor services to guest needs.

Skills

KPI driven

Customer service

Team leadership

Communication skills

Problem solving

Interpersonal skills

Client facing

Multitasking

Education

NVQ Level 2 & 3 Beauty Therapy qualification or equivalent

Job description

Are you passionate about wellness and customer service? Do you have a talent for leading a team to deliver exceptional experiences? If so, Bannatyne's luxurious spa invites you to join our team as a Spa Manager!

Our Perks:

• B-fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Manager:

• Oversee daily operations of the spa, ensuring a seamless and relaxing experience for all guests.
• Lead, motivate, and manage a team of skilled therapists and support staff.
• Develop and implement strategies to increase spa revenue and client satisfaction.
• Perform a variety of spa treatments including massages, facials, manicures, pedicures and more, tailored to meet guests' individual needs when required.
• Maintain the highest standards of cleanliness, safety and customer service.
• Manage inventory, budgets and scheduling to ensure efficient spa operations.Creating a positive and collaborative work environment promoting professional growth and development.

Requirements:

• Have an NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
• Be KPI driven and results focused.
• Have dynamic interpersonal skills and a customer focused attitude.
• Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email.
• Proven experience of delivering excellent customer service.
• Be flexible and proactive in managing multiple priorities.
• The ability to make decisions, solve problems and take appropriate action.
• Experience of managing a team and strong people development skills.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had knowledge of ELEMIS products and treatments.