Spa Manager

Hyatt Hotels Corporation; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX is seeking a Spa Manager to guide the strategic direction and financial success of the spa. You will oversee a high-performing team, manage budgeting, and drive revenue growth while delivering Hyatt’s renowned guest experiences and a culture of wellness.

Responsibilities include budgeting, forecasting, marketing collaboration, and maintaining service quality and regulatory compliance in a luxury hospitality environment.

Qualifications

• Minimum of five (5) years’ senior management experience in a luxury spa or related hospitality environment.
• Proven ability to lead teams, develop talent, and build a culture of service excellence.
• Strong business acumen with budgeting, forecasting and revenue optimisation experience.
• Proven ability to develop and execute strategic marketing and business development initiatives.
• Excellent leadership, interpersonal, negotiation and relationship-building skills.
• Exceptional verbal and written communication skills.
• A commitment to Hyatt’s values of care, integrity, respect, inclusion, empathy, experimentation and wellbeing.

Responsibilities

• Provide visionary leadership for day-to-day operations and long-term spa success.
• Develop and implement strategic plans to maximise revenue and market share.
• Identify wellness trends and new treatments to stay competitive.
• Collaborate with Sales, Marketing and PR for campaigns and events.
• Monitor competitor offerings, pricing and industry developments to enhance guest experience.
• Lead budgeting, forecasting, financial analysis, cost control and capex planning.
• Drive operational excellence with cleanliness, safety, service quality and compliance.
• Recruit, coach and develop a high-performance team.
• Establish service standards reflecting Hyatt’s care and hospitality.
• Monitor guest feedback and implement continuous improvement initiatives.
• Align spa operations with the hotel’s strategic goals and luxury positioning.

Skills

Leadership

Budgeting

Revenue optimization

Marketing initiatives

Talent development

Guest experience

Tools

Spa management systems

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Spa

Department Head/Manager

Full-time

Summary

At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Spa Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.

This position is responsible for the strategic direction, operational excellence, and financial success of the spa. You will oversee all aspects of the spa operation, ensuring exceptional guest satisfaction, revenue growth, service innovation, and a culture of wellness and hospitality.

Key Responsibilities

• Provide visionary leadership for the day-to-day operations and long-term success of the spa.
• Develop and implement strategic business, marketing, and promotional plans to maximize revenue, increase market share, and enhance the spa’s reputation.
• Identify emerging wellness trends, new business opportunities, and innovative treatments to maintain a competitive advantage.
• Partner closely with the Sales, Marketing, and Public Relations teams to execute impactful promotional campaigns, media initiatives, and special events.
• Monitor competitor offerings, pricing, promotions, and industry developments to continuously enhance the guest experience.
• Lead all financial aspects of the spa, including budgeting, forecasting, financial analysis, cost control, and capital expenditure planning.
• Drive operational excellence by ensuring the highest standards of cleanliness, safety, service quality, and regulatory compliance.
• Recruit, coach, mentor, and develop a talented team, fostering a positive, engaging, and high-performance work environment.
• Establish service standards that reflect Hyatt’s commitment to exceptional guest experiences while supporting the hotel’s overall business objectives.
• Monitor guest feedback and implement continuous improvement initiatives to elevate satisfaction and loyalty.
• Collaborate with hotel leadership to align spa operations with the property’s strategic goals and luxury positioning.

Qualifications

Qualifications

• A genuine passion for wellness, hospitality, and delivering exceptional guest experiences.
• Minimum of five (5) years’ senior management experience in a luxury spa, wellness facility, or related hospitality environment.
• Demonstrated success in leading teams, developing talent, and building a culture of service excellence.
• Strong business acumen with experience in budgeting, financial management, forecasting, and revenue optimisation.
• Proven ability to develop and execute strategic marketing and business development initiatives.
• Excellent leadership, interpersonal, negotiation, and relationship-building skills.
• Exceptional verbal and written communication skills.
• Strong organisational skills with the ability to prioritise and thrive in a fast-paced, dynamic environment.
• Proficiency in spa management systems and Microsoft Office applications is an advantage.
• A commitment to Hyatt’s values of care, integrity, respect, inclusion, empathy, experimentation, and wellbeing.

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