Spa Host & Guest Concierge - Free Parking & Discounts

SeeMeHired; Oswestry; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Discounts across resort

Free onsite parking

Free staff meal on shift

Uniform provided

Progression and career development

Pension Scheme

Free use of gym and pool

Wellness programmes access

Share of resort service charges

Extra day holiday after 2 years

Job summary

LQ Resorts is seeking a Spa Host to join its spa team in the United Kingdom. You will greet guests, manage bookings, handle payments, and ensure a first-class experience across our luxurious facilities.

The role emphasizes guest welcome, service excellence and careful attention to spa operations and safety. The ideal candidate will have spa or hospitality experience, strong communication and sales skills, and a professional appearance.

Qualifications

• Experience in spa or hospitality industry preferred.
• Excellent time management and attention to detail.
• Strong communication and sales skills while maintaining guest focus.

Responsibilities

• Meet and greet spa guests and ensure needs are catered for from arrival to departure.
• Accurately complete reception and booking documentation; operate spa systems.
• Take reservations and enter bookings on the system.
• Handle cashing up and banking procedures.
• Maintain client database and answer phones promptly.
• Provide orientation of facilities and refreshments to guests.
• Deliver high standards of personal appearance and uniform.
• Promote retail products and up-sell services, with product knowledge.
• Ensure cleanliness of public spaces and spa changing areas.
• Follow company policies and health and safety procedures.
• Assist with routine tasks and contribute to a positive team culture.

Skills

Customer service

Time management

Communication

Sales skills

Friendly

Confident

Reliable

Teamwork

Attention to detail

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

LQ Resorts is seeking a Spa Host to join its spa team in the United Kingdom. You will greet guests, manage bookings, handle payments, and ensure a first-class experience across our luxurious facilities.

The role emphasizes guest welcome, service excellence and careful attention to spa operations and safety. The ideal candidate will have spa or hospitality experience, strong communication and sales skills, and a professional appearance.