Spa Host

SeeMeHired; Oswestry; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Discounts across resort

Free onsite parking

Free staff meal on shift

Uniform provided

Progression and career development

Pension Scheme

Free use of gym and pool

Wellness programmes access

Share of resort service charges

Extra day holiday after 2 years

Job summary

LQ Resorts is seeking a Spa Host to join its spa team in the United Kingdom. You will greet guests, manage bookings, handle payments, and ensure a first-class experience across our luxurious facilities.

The role emphasizes guest welcome, service excellence and careful attention to spa operations and safety. The ideal candidate will have spa or hospitality experience, strong communication and sales skills, and a professional appearance.

Qualifications

• Experience in spa or hospitality industry preferred.
• Excellent time management and attention to detail.
• Strong communication and sales skills while maintaining guest focus.

Responsibilities

• Meet and greet spa guests and ensure needs are catered for from arrival to departure.
• Accurately complete reception and booking documentation; operate spa systems.
• Take reservations and enter bookings on the system.
• Handle cashing up and banking procedures.
• Maintain client database and answer phones promptly.
• Provide orientation of facilities and refreshments to guests.
• Deliver high standards of personal appearance and uniform.
• Promote retail products and up-sell services, with product knowledge.
• Ensure cleanliness of public spaces and spa changing areas.
• Follow company policies and health and safety procedures.
• Assist with routine tasks and contribute to a positive team culture.

Skills

Customer service

Time management

Communication

Sales skills

Friendly

Confident

Reliable

Teamwork

Attention to detail

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for a Spa Host to join our Spa Team. The successful applicant will support the needs of our guests and assist with providing a first-class experience in our luxurious facilities and ensure guests feel welcome and relaxed throughout their stay.,

• You will meet and greet our spa guests and ensure their needs are catered for from moment they arrive to the moment they leave.
• Accurately complete all reception and booking documentation and operate the spa computer systems competently.
• Take reservations and enter bookings on the system
• Follow procedures for cashing up and banking
• Maintain, develop and monitor the client database
• Ensure phones are answered in a timely, efficient and friendly manner.
• Ensure all check-in and out procedures are followed for all spa guests and provide them with full orientation of the facilities.
• Provide refreshments to all guests throughout their time in the Spa.
• Provide and maintain first class customer service.
• Maintain exemplary standard of personal appearance and uniform standards at all times.
• Prepare and deliver non-therapist treatments.
• Maintain immaculate presentation and cleanliness of all public spaces.
• Be pro-active with retail sales and upsell products and treatments.
• Demonstrate exceptional product and service knowledge.
• Maintain adequate provision of towels, robes and slippers, within the spa changing facilities and all used item bins are emptied regularly
• Ensure all customer feedback is directed to the appropriate person for resolution.
• Take payments for any retail products and refreshments bought by guests.
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
• Be aware of and follow all Health and Safety procedures all times.
• This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager., Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

  Excellent time management with great attention to detail and highly organised

• Excellent communication both face to face and over the phone
• Reliable and able to work under pressure and follow instruction
• Flexible approach to work
• Thrives on providing excellent Customer Service.
• Polite, welcoming and informative
• Confident and approachable with high standard of personal appearance
• Respectful and helpful
• Calm and resilient
• Takes pride in work
• Desirable
• Thrives on routine daily tasks
• Able to up-sell customers to other products and services
• Experience of selling products and services
• Experience of working in a Spa or hospitality industry, Willingness to undertake further training.
• Excellent time management
• Great attention to detail
• Excellent communication and sales skills
• Reliable and able to work under pressure.
• Flexible approach to work
• Thrives on providing excellent Customer Service.
• In-depth knowledge of spa products and procedures and their effects
• Experience of selling and promoting products to customer
• Polite and informative
• High standard of personal appearance
• Respectful, Helpful Calm and engaging
• Takes pride in role
• GCSE English and Maths grade 4/C or above
• Microsoft Office suite, Beginner Level
• Desired criteria
• Knowledge of Elemis Products
• Knowledge of Ez-Runner
• Thrives on routine daily tasks
• Experience of Selling
• Experience of working in a Spa or hospitality industry

  LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Free staff meal whilst on shift
• Uniform provided (if required for role)
• Progression and career development opportunities.
• Pension Scheme
• Free use of gym and pool
• Access to wellness programmes
• Share of resort service charges on a monthly basis
• Extra day holiday after 2 years