Spa Front Desk Pro — Guest Experience & Sales

Center Parcs; Warminster; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Free day passes

Discounts on breaks

Discounts in shops and restaurants

Bonus scheme

Career development and in-role培训

Job summary

Center Parcs Aqua Sana Forest Spa, Longleat Forest, is seeking a Spa Receptionist to greet guests and ensure a warm, professional, relaxing experience from arrival to departure. You will deliver front-of-house service, handle bookings and queries, and support treatment and retail sales to maximise guest satisfaction.

This is a part-time role with a guaranteed minimum of 48 hours over a 4-week period, including early mornings, evenings, weekends and bank holidays.

Qualifications

• Excellent communication and customer service experience.
• Strong organisational skills and attention to detail.
• Proactive and solutions-focused with good IT skills.
• Able to build relationships across levels with warmth.

Responsibilities

• Deliver friendly and professional front-of-house service to all guests.
• Handle bookings, queries and the smooth running of the reception area.
• Support treatment and retail sales to maximise profitability.
• Work collaboratively with the team to maintain high service standards.

Skills

Strong communicator

Excellent organisation

Attention to detail

Computer skills

Customer service experience

Industry knowledge

Relationship building

Time management

Teamwork

Job description

Center Parcs Aqua Sana Forest Spa, Longleat Forest, is seeking a Spa Receptionist to greet guests and ensure a warm, professional, relaxing experience from arrival to departure. You will deliver front-of-house service, handle bookings and queries, and support treatment and retail sales to maximise guest satisfaction.

This is a part-time role with a guaranteed minimum of 48 hours over a 4-week period, including early mornings, evenings, weekends and bank holidays.