Spa Front Desk: Guest Experience Lead
Buxton Crescent
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Benefits offered by this job
Job summary
Champneys, the UK's iconic luxury health spa brand, is seeking a Front of House Receptionist to welcome guests and manage check-ins and check-outs with warmth and professionalism.
You will handle guest enquiries, manage payments, and coordinate with housekeeping to ensure an exceptional guest experience across our spa resorts and day spas.
Training is provided; benefits include spa access, discounts, and a supportive, family‑run culture in a fast-paced hospitality environment.
Qualifications
- Excellent communication and customer service skills.
- Calm and solutions focused when handling guest feedback or challenges.
- Previous reception or hospitality experience is desirable, but not essential – full training will be provided.
Responsibilities
- Deliver a warm, professional welcome and efficient check-in experience.
- Manage guest check-outs, payments and robe controls.
- Handle guest enquiries and resolve concerns; escalate when needed.
- Administer payments and end-of-day procedures per company guidelines.
- Prepare arrivals for future dates to ensure a seamless guest journey.
- Operate the switchboard and transfer calls professionally.
- Liaise with Housekeeping and other departments to support guest satisfaction.
- Support reception performance and profitability improvement.
- Attend training as required; follow Champneys policies and safety standards.
Skills
Tools
Job description
Champneys, the UK's iconic luxury health spa brand, is seeking a Front of House Receptionist to welcome guests and manage check-ins and check-outs with warmth and professionalism.
You will handle guest enquiries, manage payments, and coordinate with housekeeping to ensure an exceptional guest experience across our spa resorts and day spas.
Training is provided; benefits include spa access, discounts, and a supportive, family‑run culture in a fast-paced hospitality environment.
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