Spa Attendant

Hand Picked Hotels Ltd; St. Brelade; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Service charge

Competitive hourly rate

25 days holiday

Uniform provided

Onsite parking

Pension scheme

Wellbeing support

Discount platform

Employee discounts

Career development

Job summary

Hand Picked Hotels is seeking a Spa Attendant at L'Horizon Beach Hotel & Spa in Jersey. You will greet guests, handle enquiries, and book treatments while delivering personalised service in a serene spa setting.

The role is full-time across 5 days, 40 hours per week, with weekend rosters. We offer a competitive hourly rate of £14.32 plus service charge, plus benefits and opportunities for career development within Hand Picked Hotels.

Qualifications

• Experience in a customer service environment preferable with knowledge of call handling & emails.
• Strong communication and interpersonal skills to deliver excellent guest service.

Responsibilities

• Welcome guests to the spa and provide a warm, memorable experience.
• Handle phone inquiries and emails, and book treatments and classes as needed.
• Maintain a calm, clean and well-organised spa environment and ensure friendly, seamless guest service.
• Collaborate with colleagues across shifts to ensure consistent service.

Skills

Customer service

Call handling

Email etiquette

Job description

Hand Picked Hotels

Spa Attendant - L'Horizon Beach Hotel and Spa

Location: St Brelades Bay, Jersey, JE3 8EF

Salary: £14.32 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking an enthusiastic Spa Attendant at L'Horizon Beach Hotel & Spa, part of Hand Picked Hotels.

Step into a workplace where every day feels like a breath of fresh sea air. At L'Horizon Beach Hotel & Spa, we offer more than just a job - we offer a chance to be part of something truly special.

Set on the edge of St Brelades Bay, with golden sands at your feet and endless ocean views ahead, our hotel blends Mediterranean charm with classic British elegance.

With a vibrant atmosphere, stunning sea-view terrace, and a reputation as one of Jersey's most loved beachside hotels, L'Horizon is the perfect place to grow your hospitality career. Here, your talent is nurtured, your work is valued, and your surroundings are nothing short of inspiring.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you're passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone's stay, L'Horizon Beach Hotel & Spa offers an inspiring place to grow your career.

What will the role involve?

As a Spa Attendant, you will be the welcoming face of our spa, creating a warm and memorable experience for every guest. From greeting visitors on arrival to handling phone enquiries and emails, you'll deliver exceptional customer service at every touchpoint - expertly booking treatments and classes to suit each guest's needs.

You'll develop a thorough knowledge of the hotel, spa, and treatments on offer, enabling you to make thoughtful, personalised recommendations that help create truly special and relaxing experiences.

Maintaining a calm, clean, and beautifully organised environment is key to the role. You'll ensure our spa is always fully stocked and ready to provide the highest standards of comfort and luxury for our guests.

Collaboration is at the heart of what we do, so you'll build strong relationships with your colleagues and communicate clearly across shifts to ensure a seamless guest experience.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, on a variety of shifts, which may vary depending on business.

The shifts are as follows: 0600-14:30pm and 12:45pm-21:15pm on the weekdays, 0700-15:30pm and 12:00pm-20:30pm on the weekends

Flexible working hours can be accommodated where possible.

What's in it for you?

• A competitive hourly rate of £14.32, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Experience in a customer service environment preferable with knowledge of call handling & emails. Any fitness qualifications would be a bonus.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 24 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the 'Green Tourism' accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.