Spa Attendant

Fairmont; Knutsford; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Spa discounts

Colleague restaurant

Training & development

Pension

28 days holiday

Service awards

Staff hotel rates

Job summary

Fairmont Cheshire, The Mere is seeking a spa & wellness attendant to maintain pristine spa spaces, replenish amenities, and assist guests with warmth and discretion. You will support the team in delivering a 5‑star guest experience in a fast-paced luxury environment.

The role emphasizes health & safety, professional presentation, and ongoing development through training opportunities and multi-tasking within front‑of‑house and back‑of‑house duties.

Qualifications

• 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred).
• Strong understanding of luxury service standards and guest expectations.
• Warm, approachable and service-focused manner.
• Excellent attention to detail and pride in high presentation standards.
• Ability to work calmly in a fast-paced environment.
• Good communication skills and confidence interacting with guests.
• Basic understanding of Health & Safety and cleanliness protocols.
• Willingness to undertake training and continuous professional development.
• Ability to work as part of a collaborative team.

Responsibilities

• Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day.
• Ensure towels, robes, amenities and refreshments are replenished and beautifully presented.
• Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience.
• Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner.
• Observe all Health & Safety regulations while on the premises.
• Carry out front‑of‑house or back‑of‑house duties as requested by management.
• Undertake any additional tasks necessary to support the smooth operation of the spa.

Skills

Spa experience

Luxury service

Guest communication

Attention to detail

Teamwork

Health & Safety

Job description

Job Description

• Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day
• Ensure towels, robes, amenities and refreshments are replenished and beautifully presented
• Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience
• Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
• Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values
• Observe all Health & Safety regulations while on the premises
• Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation
• Complete all required documentation accurately and in line with departmental SOPs
• Maintain the company dress code and present a polished, professional appearance at all times
• Support therapists by preparing treatment rooms when required
• Handle guest enquiries courteously and ensure guests feel welcomed and cared for
• Attend training sessions to enhance skills and support continuous development
• Participate in meetings as required
• Carry out front‑of‑house or back‑of‑house duties as requested by management
• Undertake any additional tasks necessary to support the smooth operation of the spa

Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)
• Strong understanding of luxury service standards and guest expectations
• Warm, approachable and service‑focused manner
• Excellent attention to detail and pride in maintaining high presentation standards
• Ability to work calmly and efficiently in a fast‑paced environment
• Good communication skills and confidence interacting with guests
• Basic understanding of Health & Safety and cleanliness protocols
• Willingness to undertake training and continuous professional development
• Ability to work as part of a supportive, collaborative team

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people