Southwest Neighbourhood Manager | Hybrid Housing

Saha; Exmouth; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

26 days annual leave plus bank holiday

Car allowance

Matched pension up to 6%

Healthcare cashback plan

Volunteer days

Cycle to Work Scheme

Private medical insurance

Career development support

Job summary

Salvation Army Homes is seeking an experienced Neighbourhood Manager to deliver a high-quality housing management service across the Southwest region, including Gloucester, Swindon and Bristol. You will manage tenancies, address neighbourhood issues, and support residents to sustain their homes.

This hybrid role combines home-based work with travel to schemes, resident engagement, estate inspections, and partnerships with local agencies.

Qualifications

• Experience within housing, tenancy or neighbourhood management.
• Excellent communication and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience of managing a varied caseload independently.
• A flexible and proactive approach to service delivery.

Responsibilities

• Delivering an effective tenancy and neighbourhood management service.
• Supporting customers to sustain their tenancies.
• Investigating and resolving anti-social behaviour and tenancy breaches.
• Undertaking estate inspections and neighbourhood visits.
• Responding to customer enquiries and resolving issues promptly.
• Building positive relationships with residents and external partners.
• Promoting community engagement and neighbourhood pride.
• Maintaining accurate records and case management systems.

Skills

Housing experience

Tenancy management

Customer service

Communication skills

Problem solving

Job description

Salvation Army Homes is seeking an experienced Neighbourhood Manager to deliver a high-quality housing management service across the Southwest region, including Gloucester, Swindon and Bristol. You will manage tenancies, address neighbourhood issues, and support residents to sustain their homes.

This hybrid role combines home-based work with travel to schemes, resident engagement, estate inspections, and partnerships with local agencies.