Delivery Station Supervisor - Norwich

Jingdong Logistics; Norwich; Presencial; GBP 32 000 - 42 000; Tempo integral

Resumo da oferta

JINGDONG Logistics is recruiting a Delivery Station Supervisor to oversee daily operations for JD.com International UK Ltd. You will lead a team of delivery associates and warehouse staff, ensuring efficient package flow, accurate sorting, and safe, timely dispatch.

The role requires supervisory logistics experience, strong data and process focus, and the ability to coordinate with internal and external partners while maintaining high standards of safety and quality.

Qualificações

• Experience supervising delivery/warehouse teams in logistics
• Knowledge of sorting, scanning and dispatch processes
• Ability to analyze performance data and drive improvements
• Strong communication with internal/external stakeholders

Responsabilidades

• Supervise and motivate a team of delivery associates and warehouse staff.
• Manage daily inbound and outbound package flow with accurate sorting and loading.
• Monitor station performance against metrics like on-time delivery and safety.
• Enforce company policies, safety regulations, and quality standards.
• Troubleshoot issues and implement corrective actions to reduce disruptions.
• Conduct inventory checks and maintain records of movement and equipment.
• Communicate with logistics, customer service and partners to resolve issues.
• Prepare performance reports and present improvement plans to management.
• Maintain a clean, organized, and safe working environment.

Conhecimentos

Team leadership

Data analysis

WMS proficiency

Communication skills

Flexible hours

Health & safety knowledge

Driver's license (preferred)

Formação académica

Bachelor's degree in Logistics or related field

Ferramentas

WMS software

Descrição da oferta de emprego

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Summary

Oversee daily operations of a delivery station, ensuring efficient and timely processing and dispatch of packages for JD.COM INTERNATIONAL UK LTD. This role involves leading a team to meet operational targets and maintain high standards of safety and quality.

Job Responsibilities

• Supervise and motivate a team of delivery associates and warehouse staff, including training, performance management, and scheduling.
• Manage daily inbound and outbound package flow, ensuring accurate sorting, scanning, and loading processes.
• Monitor and optimize station performance against key metrics such as on-time delivery, package handling efficiency, and safety compliance.
• Implement and enforce company policies and procedures, including safety regulations, quality control standards, and operational guidelines.
• Troubleshoot operational issues and implement corrective actions to minimize disruptions and improve workflow.
• Conduct regular inventory checks and maintain accurate records of package movement and equipment.
• Communicate effectively with internal stakeholders (e.g., logistics, customer service) and external partners to resolve issues and ensure smooth operations.
• Prepare and present performance reports to management, identifying areas for improvement and proposing solutions.
• Maintain a clean, organized, and safe working environment within the delivery station.

Job Qualifications

• Proven experience in a supervisory or leadership role within a logistics, warehousing, or delivery operation.
• Strong understanding of logistics processes, including sorting, scanning, and dispatching.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Demonstrated ability to analyze data, identify trends, and make data-driven decisions to improve operational efficiency.
• Proficiency in using warehouse management systems (WMS) and other relevant software.
• Strong communication and interpersonal skills, capable of interacting effectively with diverse teams and stakeholders.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs.
• A commitment to safety and quality, with knowledge of health and safety regulations.
• Valid driver's license (preferred).
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses.

Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences.

From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier.

As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders.

From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale.

Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.