Solutions manager

Oktopost

Greater London

Hybrid

GBP 55,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Private healthcare

Flexible vacation policy

Monthly expense allowance

Company socials

Job summary

A leading social media solutions provider in Greater London seeks a motivated Solutions Manager to enhance customer experience. This role involves onboarding new customers, acting as a product expert, and collaborating closely with different teams to drive product adoption. The ideal candidate has 2-6 years in customer consultation, strong communication skills, and familiarity with B2B SaaS products, along with a passion for helping brands succeed in the social media landscape.

Qualifications

2-6 years of experience in a customer consultation role.
Proven experience in increasing product adoption.
Strong verbal and written communication skills.
Experience with B2B SaaS products.
Strong data literacy to interpret customer data for strategy.
Excellent presentation, verbal and written communication skills.

Responsibilities

Lead onboarding process for new customers.
Serve as product expert for internal and external stakeholders.
Collaborate with account managers for product adoption.
Develop documentation and assets to support Solutions Management.
Work with product team to incorporate updates into consultation workflow.
Lead value-enhancement initiatives to improve knowledge and adoption.
Represent as a product domain expert at customer events.
Follow Oktopost processes for Solutions Managers.

Skills

Customer consultation

Product knowledge

Project management

Data literacy

Communication skills

Internal relationship building

Cross-team collaboration

Salesforce experience

Tools

Salesforce

CRM Software

Job description

Solutions Manager

We are seeking a highly driven and well‑organized Solutions Manager to join our Customer Success team. This role reports to the Solutions Management Team Lead for EMEA and will become the dedicated cross‑domain expert for the Oktopost product suite, driving customer adoption and value through consultative engagements and tailored training.

What you'll do

Lead the onboarding process for assigned new Oktopost customers, ensuring a seamless experience and successful setup.
Become the ‘go‑to’ expert for an assigned product area within Oktopost for all internal employees and all customers.
Collaborate with account managers to drive product adoption and usage in line with customer goals.
Develop internal processes, documentation and assets to help grow and evolve the Solutions Management department.
Work closely with the product team to incorporate product updates into your knowledge and customer consultation workflow.
Lead customer value enhancement initiatives to increase product knowledge and adoption of your area of product domain expertise.
Participate as a product domain expert at Oktopost customer events.
Follow and continually execute the Oktopost process for Solution Managers.

What we're looking for

2‑6 years of experience in a customer consultation role, such as solutions management, customer success, implementation/onboarding specialist, business consultant, etc.
Proven experience in increasing product adoption through consultative methods and expert product knowledge.
Experience in managing internal projects.
Experience working with B2B SaaS products.
Strong data literacy, with the ability to interpret customer data and use it to inform consultation strategies.
Strong ability to drive customer action through best‑in‑practice advice.
Demonstrated ability to develop and deliver high‑quality customer‑facing assets, including presentations, documentation, training videos, and data‑driven reports, to facilitate product adoption and enhance customer engagement.
Ability to build and maintain strong internal relationships amongst multiple teams, including sales, account management, product and support.
Exceptional presentation, verbal, and written communication skills.
Highly organized, with an ability to track your time and tasks to a high standard.
Experience in project management is a plus.
Knowledge of social media analytics and/or the B2B Social Media environment is a plus.
Knowledge of Sandler is a plus.
Knowledge of CRMs & Marketing Automation Products is desired. Experience with Salesforce is a plus.
Professional growth: Formal learning & development programme including Sandler Sales certification.
Work‑life balance: Flexible hybrid setup (3 days in‑office, London).
Perks & benefits: Private healthcare, company socials, wellness programs.
Days off: Vacation days + one Friday off every month (MyDay) + flexible vacation day policy.
Monthly Allowance: $100 per month expense account.
Inspiration: Work with leading B2B brands and a team of top‑notch professionals.

Life as an Oktoposter

At Oktopost, we’re a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we’re at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.

No matter what department or region you join us from, you’ll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.

We're a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.

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