Solutions Engineer, UK

Gleanwork; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Pension plan

Generous time-off

Job summary

Glean is seeking a Solution Engineer in London to be a trusted technical advisor to the local sales team, partners, and customers. You will help connect Glean to key platforms such as Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, and Zendesk, enabling successful deployments and user adoption.

This hybrid UK-based role combines deep technical delivery with pre-sales engagement, pilots, and PoV exercises to validate requirements, educate customers, and support ongoing success

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field (or equivalent).
• At least 5+ years of enterprise software pre-sales experience with value-based discovery.
• Ability to explain complex technical concepts in layman’s terms to educate customers, prospects, and partners.

Responsibilities

• Perform interactive demonstrations of the Glean platform to prospective customers.
• Educate technical teams on the architecture and how the solution fits their landscape.
• Scoping and executing sponsored pilot and PoV exercises to validate requirements.
• Educate and train customers and partners to ensure success.
• Present at events like Google Cloud Next and AWS re:Invent.
• Collaborate with product managers and engineers to investigate issues and understand the roadmap.

Skills

Analytical thinking

Problem-solving

Presentation skills

Communication

Cloud familiarity

Security concepts

APIs

Education

Bachelor's degree in Engineering/CS/IT

Tools

Microsoft 365

Google Workspace

Jira

Confluence

Slack

GitHub

Zendesk

Job description

About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role:

The Solution Engineer role sits within the GTM organisation within the UK&I region, making you a trusted technical advisor to the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organizations, helping to guide the beginning of their Generative AI journeys.This role has a strong technical skillset and not a classic SE profile.At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities.

You will:

• Performing interactive demonstrations of the Glean platform to prospective customers.
• Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape.
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
• Educating and training our customers and partners on our product to ensure that they are set up for success.
• Presenting at company-sponsored events such as Google Cloud Next and AWS re: invent.
• Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.

About you:

• You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least 5+ years of experience in enterprise software pre-sales and have used value-based discovery frameworks.
• You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
• You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners.
• You are comfortable presenting, both virtually and in person.
• Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
• Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
• Familiarity with APIs, including sending and receiving data from API endpoints, and how to troubleshoot issues.
• Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.

Location:

This role is London based

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, and Dental coverage, generous time-off policy, and the opportunity to contribute to your pension plan to support your long-term goals.

We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

#LI-HYBRID

AI-First Mindset at Glean:

At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.