Solutions Engineer (United Kingdom)

Glean; Greater London; On-site; GBP 80,000 - 110,000; Full time

Job summary

Glean is seeking a Solution Engineer to join the GTM team in the UK&I region. You will guide customers through Glean integrations with key platforms and act as a trusted technical advisor to sales, partners, and clients.

You will demonstrate the platform, educate technical teams on architecture, run PoV exercises, and support deals from discovery to deployment, including presenting at major industry events.

Qualifications

• 5+ years of experience in enterprise software pre-sales.
• Experience with value-based discovery frameworks.
• Ability to explain complex technical concepts to non-technical audiences.

Responsibilities

• Conduct interactive demonstrations of the Glean platform for prospects.
• Educate customer technical teams on Glean architecture and integration points.
• Scope and execute PoV exercises to validate requirements and objectives.
• Educate and train customers and partners on the product for successful adoption.
• Present at events such as Google Cloud Next and AWS re:Invent.
• Collaborate with product managers and engineers to triage issues and discuss the roadmap.

Skills

Pre-sales

Enterprise software

Value discovery

Public speaking

Education

Bachelor's degree in Engineering/CS/IT

Tools

GCP

AWS

Azure

Okta

SAML

Job description

• The Solution Engineer role sits within the GTM organisation within the UK&I region, making you a trusted technical advisor to the local sales team, our partners, and our customers. You will work on many exciting projects with some of the most future-forward organizations, helping to guide the beginning of their Generative AI journeys
• This role has a strong technical skillset and not a classic SE profile. At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms
• These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our local Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities
• Performing interactive demonstrations of the Glean platform to prospective customers
• Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the "how" of how our solution works in the context of the customer landscape
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated
• Educating and training our customers and partners on our product to ensure that they are set up for success
• Presenting at company-sponsored events such as Google Cloud Next and AWS re: invent
• Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap

You possess excellent analytical and problem-solving skills with the ability to handle complex technical challengesFamiliarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and AzureFamiliarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDCYou are able to explain complex technical concepts in layman's terms to help educate and train our customers, prospects, and partnersFamiliarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxiesYou are comfortable presenting, both virtually and in personYou will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience)Familiarity with APIs, including sending and receiving data from API endpoints, and how to troubleshoot issuesAt least 5+ years of experience in enterprise software pre-sales and have used value-based discovery frameworks