Solutions Engineer — AI-First Observability Platform

LogicMonitor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

LogicMonitor is seeking a Solutions Engineer to deliver professional services and drive successful deployments across on-premises, cloud, and edge environments. The role involves leading end-to-end implementations, collaborating with Customer Success and Sales teams, and optimizing configurations to maximize value for customers.

Ideal candidates have 3–4 years in IT, 2+ years in IT operations, and strong scripting capabilities in Python/PowerShell/Java/Groovy, plus experience with REST APIs and

Qualifications

• 3–4 years of experience as an IT professional or software engineer.
• 2+ years in IT operations, including systems administration, network engineering, and DevOps.
• 1+ years of hands-on scripting/programming in Python, PowerShell, Java, or Groovy.
• Subject matter expert in IT domains such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP).
• Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs.
• Willingness to travel 10–20%.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.

Responsibilities

• Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
• Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
• Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption.
• Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations.
• Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
• Provide Critical Feedback: Identify gaps, feature requests, and issues, and elevate insights to Product and Development teams.
• Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations.
• Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
• Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers.
• Stay Current: Continuously stay updated on new product features, enhancements, and best practices.

Skills

IT professional

IT operations

Scripting experience

Windows/Linux admin

Web technologies

Travel 10-20%

AI tools experience

Job description

LogicMonitor is seeking a Solutions Engineer to deliver professional services and drive successful deployments across on-premises, cloud, and edge environments. The role involves leading end-to-end implementations, collaborating with Customer Success and Sales teams, and optimizing configurations to maximize value for customers.

Ideal candidates have 3–4 years in IT, 2+ years in IT operations, and strong scripting capabilities in Python/PowerShell/Java/Groovy, plus experience with REST APIs and