Solutions Engineer

Talent Magpie; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Senior Solutions Engineer to enhance client systems through Digital Adoption Platforms. This role involves designing high-impact solutions, collaborating with teams, and providing expert guidance to clients. You will thrive in a dynamic environment, leveraging your tech skills to improve user experiences and drive adoption. With a focus on continuous learning and problem-solving, you will play a key role in delivering value to clients while enjoying the flexibility of remote work. Join a forward-thinking team that values your contributions and offers opportunities for growth.

Qualifications

• Enthusiasm for technology and quick learning of new products.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-moving environment.

Responsibilities

• Design and deploy WalkMe solutions on various platforms.
• Partner with teams to understand business processes.
• Provide DAP best practice advice to clients.

Skills

Business Communication

Presentation Skills

Problem Solving

Learning & Development

Time Management

Education

Degree in I.T./Computer Science/Mathematics

2+ years in IT/Technology related role

Tools

MS Office

WalkMe

Web Technologies (CSS, HTML)

Job description

Direct message the job poster from Talent Magpie

Supporting Businesses Globally To Hire Exceptional People

Senior solutions engineer

Reports to: Operations Manager (with dotted line reporting to Project Manager/ Snr. DAP Solution Engineer during specific projects)

Location: United Kingdom (Remote home working with occasional national/international travel to Office/Client sites where required)

Overview:

Are you inspired by working in a fast-growing exciting new area of technology?

Would you take pride in improving the value, utilisation, and adoption of our clients systems and applications?

As a DAP Solution Engineer (SE), you will help bring Digital Adoption Platform (DAP) solutions to life by focusing on delivering high quality technical implementations; designing user experiences and training our global customers to build their own internal capability for future growth.

About the client: They are an established professional services partner of WalkMe - the global leader in DAP Software, and we offer a range of Implementation, Project Management and Enablement services in this space. Their value-led solutions are rooted in our product expertise and a thorough understanding of our needs.

What will you actually be doing?

In your role as DAP Solution Engineer, you will:

- Partner with Snr. DAP Solution Engineers, Project Managers and our customers to understand business processes, map out flows and design high impact WalkMe solutions that address real business needs in an efficient manner.

- Design, build, QA & deploy WalkMe solutions on various client platforms and applications.

- Creation and maintenance of Workbooks and plans.

- Liaison with and provision of regular updates to Snr. DAP SE / Project Manager / Ops Manager. - Attend regular WalkMe webinars and other upskilling events to broaden your knowledge of WalkMe products and features.

- Provide DAP best practice advice to define and deliver robust solutions using our organisational methodology.

- Identify opportunities to leverage new and existing WM features to maximise client value.

- Support and contribute to the creation of value packs/ Insights evaluation.

- Ensure tracking of time against scope

- flagging any concerns to the PM at the earliest opportunity.

- Upselling

- recognise opportunities and proactively flag opportunities to expand scope on existing projects

- Record time accurately on timecard to enable accurate client reporting and billing.

About you: Passionate about Technology enabled Learning & Development. Knowledge of and interest in Digital Adoption Platforms. Fast and flexible learner. Ability to work under pressure and deliver against deadlines. Confident communicator. Team player / collaborative working style. Open to feedback and focused on continuous improvement. Enjoy problem solving.

What essential experience do we look for in a prospective DAP Solution Engineer?

Enthusiasm for technology and the ability to learn new technologies and product-lines quickly. Excellent written and verbal business communication and presentation skills. Ability to self-start and thrive in a fast-moving environment. Business standard English as a first or second language. Proficient in MS Office (e.g. Outlook, Excel, Word, PowerPoint).

What additional/desirable experience do we look for in a prospective DAP Solution Engineer? Academic background in I.T./Computer Science/ Mathematics or other Science. 2+ post-graduate work experience in an I.T/Technology related role. 1-2 years experience with Digital Adoption Platforms/Learning tools. Experience and/or knowledge of business process architecture a strong advantage. Experience in web technologies such as CSS, HTML, HTTP, web services.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training, Sales, and Project Management

• Industries

  IT Services and IT Consulting and IT System Training and Support

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