Customer Solutions Engineer

JobAdder; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Solutions Engineer to bridge sales and post-sales teams. In this role, you will deliver tailored solutions, ensuring customers understand how to maximize their use of the platform. You'll engage with clients, provide technical expertise, and support implementation teams to enhance customer satisfaction. This innovative company values collaboration and offers a supportive environment with opportunities for career growth. If you're passionate about technology and customer success, this is the perfect opportunity to make a significant impact.

Benefits

Health & wellness benefits

Remote work model

Generous leave

Paid parental leave

Team-building activities

Career development opportunities

Qualifications

• Experience in providing SaaS platform solutions to customers.
• Ability to deliver multiple scoping projects while achieving high customer satisfaction.

Responsibilities

• Deliver tailored solutions to customers throughout their lifecycle.
• Lead workshops with customers to develop solutions that optimize performance.

Skills

SaaS/Rec tech or HR tech knowledge

SaaS Presales experience

Customer satisfaction

Written communication

Verbal communication

Consultative approach

Data migrations

Job description

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• Competitive Salary and annual remuneration reviews.
• Health & wellness benefits to support your physical and mental well-being.
• Remote work model with co-working options available.
• Supportive team – Fun, caring colleagues with regular team-building activities and social events.
• Career experiences – Lateral, vertical, and rotational opportunities for development.
• Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas.
• Paid parental leave – Generous leave, plus continued pension contributions while you’re off.
• A happy, respectful and energetic work environment where 95% of employees recommend working at JobAdder (check out our Glassdoor reviews!)

The Role:

Customer Solutions Engineers at JobAdder play a critical role in delivering tailored solutions to customers throughout their entire lifecycle. The primary responsibility of this role is to help customers understand how JobAdder can meet their business needs while identifying integrations or additional products to enhance their efficiency and performance. Acting as a bridge between the sales and post-sales teams, the Customer Solutions Engineer ensures a seamless customer experience from initial engagement to successful deployment.

• Lead on scoping, documenting and presenting tailored solutions to prospects, alongside JobAdder Account Executives.
• Complete micro-demos of complex product workflows, integrations or additional products
• Provide technical expertise through RFPs, RFIs, and security questionnaires.
• Offer ongoing guidance and support to Go-To-Market teams during the sales process.

Handover to Post-Sales:

• Prepare detailed scoped documentation for a smooth handover to the post-sales delivery teams.
• Support the Implementation Team with project delivery, including custom builds and integrations.
• Lead workshops with existing customers to develop solutions that optimize performance and address evolving needs.
• Work with Customer Success teams to enhance value and reduce churn, ensuring customers maximize their use of JobAdder.

You:

• SaaS/Rec tech or HR tech, recruitment industry knowledge. SaaS Presales experience.
• Previous experience providing SAAS platform solutions for customers.
• Proven ability to deliver multiple scoping projects at one time while achieving high rates of customer satisfaction.
• Precise and compelling written communication, with great attention to detail.
• Strong verbal communication and presentation skills.
• Ability to collaborate with technical and non-technical teams and to successfully relay information.
• Digital Fluency: An innate ability to proactively leverage technology to amplify learning, productivity, and delivery.
• Capacity to take a consultative approach and partner with customers, advising them on best practises.
• Experience with Data Migrations

About JobAdder:

At JobAdder, we’re not just another software company — we’re a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, we’re reshaping the future of hiring.

Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.

We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.

We’re on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the world’s most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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