Solutions Engineer

Trustpilot, Inc.; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans la gestion des avis en ligne, Trustpilot, recherche un Solutions Engineer dynamique pour rejoindre son équipe de Business Solutions à Londres. Vous serez responsable de la conception de solutions techniques adaptées aux clients, en travaillant étroitement avec les équipes commerciales. Ce rôle exige une expertise technique forte dans les besoins des clients d'entreprise et offre un cadre de travail respectueux et inclusif, axé sur l'innovation et la collaboration. Rejoignez une entreprise qui valorise la diversité et l'inclusion tout en vous offrant des opportunités d'apprentissage et de développement.

Benefits

Flexible working options

25 days holiday per year

Two paid volunteering days

Health cash plan, online GP access

Pension and life insurance

Employee Assistance Plan

Access to Headspace mindfulness app

Paid parental leave

Regular team socials and events

Talent acceleration programs

Qualifications

• Expérience avérée en ingénierie des ventes ou rôle similaire.
• Compréhension solide des technologies web et de développement.
• Aptitude à traduire des solutions techniques en propositions de valeur.

Responsibilities

• Collaborer avec l'équipe commerciale pour comprendre les besoins des clients.
• Concevoir et architecturer des solutions adaptées aux infrastructures techniques des clients.
• Gérer les questions techniques et objections des clients lors des réunions.

Skills

Communication

Gestion des parties prenantes

Capacité à apprendre rapidement

Service client

Techniques de vente

Education

Diplôme en ingénierie ou domaine connexe

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

At Trustpilot, you’ll play a pivotal role in our Business Solutions Team by combining technical expertise with a sales savvy approach. As a Solutions Engineer, you’ll design and present tailored solution architecture for our largest clients, drawing on your background in SaaS, eCommerce, APIs, and integrations. You’ll work closely with our sales team to lead technical demos, run proof-of-concept trials, and answer complex questions—ensuring each solution fits the client’s architecture perfectly. Your friendly, confident guidance builds customer confidence from the first meeting through onboarding, making sure new Enterprise clients adopt our platform seamlessly and successfully.

What you’ll be doing:

As a Solutions Engineer you’ll maintain a good balance in relation to product knowledge, focus on product reach and make sure that Trustpilot is able to close business by:

• Collaborating closely with the Commercial Team to understand client requirements and their objectives.
• Liaising with technical POCs to do technical discoveries and assess their needs.
• Designing and architecting comprehensive solutions that address the customer needs and align with their technical infrastructure, goals and requirements.
• Addressing technical questions, concerns, and objections raised by customers during meetings, providing clear and concise explanations and solutions.
• Planning and executing on validating our solutions fit and functionalities with the clients technical infrastructure.
• Partnering alongside the New Business and Customer Success Commercial Teams to support executing on strategic deals.
• Translating the proposed technical solutions into clear value propositions to customers.
• Leveraging your technical expertise to support the Enterprise sales team in identifying and pursuing new opportunities.
• Combination of both pre and post sales strategic consulting.

Who you are:

• Proven experience in Sales Engineering, technical presales or similar role.
• Strong technical background with fair understanding of software development and web technologies.
• Demonstrable experience of managing and completing RFI/RFPs.
• Comfortable learning new technology/systems quickly and efficiently.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills with the ability to bridge the gaps between technical capabilities with customer requirements.
• Good business acumen.
• Ability to derive value from customer pain points.
• Adept at delivering the best customer service in a fast-paced environment.
• Deep passion and understanding for processes and systems and proactive in seeking opportunities to learn and improve existing ones.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-TP1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.