Solutions Engineer

Goodstack; Camden Town; Remote; GBP 50,000 - 80,000; Full time

Job summary

Goodstack, a fast-growing social impact startup, seeks a Solutions Engineer to enhance customer experiences through technical support and innovative solutions. Join a dynamic global team, contribute to social causes, and enjoy extensive benefits. Ideal candidates have a strong background in solution architecture and excellent communication skills.

Benefits

Salary reviews and share options

Private medical insurance covering vision, dental, and hearing

Annual budget for learning and development

25 days annual leave, plus public holidays

Paid days to volunteer for non-profit causes

Flexible working hours

Paid wellness leave and sick leave

WFH budget upon joining

Paid day off on your birthday

Cycle-to-work scheme

Qualifications

• 5+ years in solution architecture, sales engineering, or technical consulting.
• A degree in Computer Science, Engineering, or equivalent experience.
• Experience with REST APIs, integration strategies, and authentication (OAuth, JWT).

Responsibilities

• Deliver market-leading customer experience and manage technical engagement.
• Design API-based solutions aligned with client needs.
• Advise on integration patterns, authentication, and architecture best practices.

Skills

Solution Architecture

Sales Engineering

Technical Consulting

REST APIs

JavaScript

TypeScript

Communication

Collaboration

Education

Degree in Computer Science

Engineering or equivalent experience

Job description

✦ We are considering both full-time permanent and contractor applications for this position ✦

/ This is a remote-first position in the US/UK that supports a globally distributed team, with occasional travel required for team collaboration or customer engagements.

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is baked into everything we do, then you’ve found the right place!

Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary!

Our Mission

Our mission at Goodstack is to revolutionize how the world does good.

As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams.

Global brands, including Google, TikTok, LinkedIn, HSBC, OpenAI, Atlassian and Twilio, as well as thousands of nonprofits like the Red Cross, Cancer Research, and Oxfam, use Goodstack to make a difference.

We are on a rapid growth trajectory. In 2024, we facilitated $3 billion in donations to good causes. This is just the beginning; our goal is to become the world's leading platform for facilitating donations to the most nonprofits globally.

Our rapid growth and success are unrivalled. We’re investing in our solutions team to continue delivering unparalleled value as we scale. We need incredible people to join us on this journey — we need you!

Join us as Solutions Engineer to act as the client technical bridge!

As a vital member of our global team, you will deliver a market-leading customer experience by providing technical support and ensuring successful program execution. You will manage technical engagement across the customer lifecycle, from discovery to adoption, working closely with sales and cross-functional teams. This consultative role involves building strong customer relationships, assessing product fit, proposing technical architectures, anticipating challenges, and delivering innovative solutions. Your work will shape solutions that are feasible, scalable, and aligned with client goals, advancing our mission with every engagement.

You will report directly to our Solutions Consulting Director and collaborate with our CEO, CPO, VP of GTM & Partnerships, and VP of Sales.

As Solutions Engineer, your mission will be to:

• Partner with Sales and Client Success to design API-based solutions aligned with client needs and platform capabilities.
• Be a trusted advisor in pre-sales and post-sales, guiding clients through technical discovery, integration, and implementation.
• Design tailored technical solutions ensuring alignment with client goals and our product.
• Lead technical discussions throughout the customer lifecycle, from discovery to implementation.
• Advise on integration patterns, authentication, architecture, and scalability best practices.
• Support RFPs, security reviews, PoCs, and technical evaluations as a subject matter expert.
• Provide feedback to Product and Engineering teams to influence roadmap development.
• Create documentation such as solution diagrams and technical recommendations to accelerate client success.
• Collaborate with customers to identify risks, optimize solutions, and drive adoption.
• Support innovation initiatives like client hackathons.
• Enable the broader Go-To-Market team through ongoing technical learning and product enablement.

After 3 months, success will look like:

• Demonstrate product fluency and advise on APIs, integrations, and architecture best practices.
• Support Sales in technical discovery and solution fit.
• Guide early customers through implementation planning and technical documentation.
• Build internal partnerships and contribute customer insights to improve product and processes.

This role is a perfect match for you if you have:

• 5+ years in solution architecture, sales engineering, or technical consulting.
• A degree in Computer Science, Engineering, or equivalent experience.
• Experience with REST APIs, integration strategies, and authentication (OAuth, JWT).
• Familiarity with JavaScript/TypeScript, GitHub, and Jira.
• Strong communication skills for technical and business audiences.
• A proactive, collaborative approach focused on client success.
• Comfort working in fast-paced, high-growth environments.
• Start-up or scale-up experience.

Bonus if you have knowledge or love of:

• Experience with SaaS platforms, AWS/GCP, or enterprise clients.
• Background or interest in the social impact space.

What you can expect upon joining our team

Salary reviews, share options, and becoming an integral part of our growth and success.
Tasty Tuesday! Office lunch on the company.
️ Vitality - Private medical insurance - vision, dental & hearing coverage.
£250 Brighten your day annual budget.
£1000 Learning & Development annual budget.
Paid days to attend conferences and level up your skills.
Goodstack library.
???? Paid days to volunteer for non-profit causes.
25 days annual leave, plus public holidays.
Paid day off on your birthday!
Paid wellness leave.
Paid sick leave.
Pension.
UK cycle-to-work scheme.
️ Flexible working hours.
???? Parental leave.
️ WFH budget upon joining.
You’re welcome to be in the office more often if you enjoy the buzz — it’s a warm, friendly space in central London.
… and much more.

About us

Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organizational purpose. Today, more businesses recognize the importance of embedding purpose into their operations.

We are building efficient global charitable rails accessible via an API worldwide.

Let’s do this!

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We pride ourselves on our diverse team of 15+ nationalities across 5 continents. We seek and welcome applicants from all backgrounds, regardless of race, religion, gender, sexual orientation, age, or disability, believing that a diverse team makes us stronger and wiser. We’re excited for you to bring your unique experience and perspective to propel us forward in creating a better world.

Check out our Careers Page for more details!