Solutions Architect – Professional Services

Jobtailor; Banbury; On-site; GBP 65,000 - 90,000; Full time

Job summary

Jobtailor in Banbury, United Kingdom, is seeking a Solutions Architect/Implementation Consultant to drive customer engagements from discovery through go-live. You will design end-to-end workflows, configure enterprise software, and support onboarding and upgrades.

Ideal candidates will show strong communication, hands-on configuration experience, and the ability to translate business needs into technical designs.

Qualifications

• Experience in a Solutions Architect or comparable customer-facing software delivery role.
• Proven ability to run discovery workshops and translate requirements into clear technical or configuration designs.
• Hands-on experience configuring enterprise software and SaaS applications including roles, permissions, data, automation and reporting.
• Experience supporting implementations through requirements, build, testing, UAT, deployment and handover.
• Ability to understand integrations, APIs, data imports/exports and system dependencies to design solutions with engineers.
• Strong documentation skills to produce solution designs, process maps and configuration records.
• Experience communicating complex technical topics clearly to technical and non-technical stakeholders.
• Ability to manage competing priorities, identify risks early and work independently within governance.

Responsibilities

• Lead discovery sessions, workshops and process reviews to understand current ways of working and risks.
• Design end-to-end workflows and configurations aligning Polaris products with customer processes.
• Support onboarding, change requests and expansion opportunities by assessing feasibility and risks.
• Build and validate complex configurations, workflows, automation and data mappings.
• Define acceptance criteria and support testing, UAT, deployment readiness and go-live.
• Deliver customer workshops, administrator training and knowledge transfer.
• Create and maintain solution designs, configuration records and deployment notes.
• Capture lessons and recommend improvements to delivery methods and product capabilities.
• Lead technical delivery of software upgrades by planning and coordinating changes.

Skills

Solutions Architecture

Enterprise Software Configuration

Workflow Design

Customer Engagement

Technical Documentation

Tools

API Integration

Data Mapping

Workflow Automation

SaaS Applications

UAT Support

Job description

• Lead customer discovery sessions, workshops and process reviews to understand current ways of working, business outcomes, technical constraints, data requirements, integrations and operational risks.
• Design end-to-end workflows and solution configurations that align Polaris products with the customer’s operational processes.
• Support CSMs, Account Managers and Professional Services colleagues during onboarding, change requests and expansion opportunities by assessing feasibility, identifying dependencies and risks.
• Build and validate complex configurations, workflows, automation and data mappings within Polaris applications.
• Define configuration acceptance criteria and support internal testing, customer UAT, issue remediation, deployment readiness and go-live.
• Deliver customer workshops, administrator training and technical knowledge transfer.
• Create and maintain accurate solution designs, configuration records, workflow diagrams, decision logs, technical assumptions, deployment notes and handover documentation.
• Capture lessons from implementations, recurring customer needs and product constraints. Recommend improvements to delivery methods and product capability.
• Lead the technical delivery of customer software upgrades by assessing upgrade readiness, planning the implementation approach and managing configuration changes.

Requirements

• **Your Experience**
• Experience in a Solutions Architect, Implementation Consultant, Technical Consultant, Business Systems Analyst or comparable customer-facing software delivery role.
• Proven ability to run discovery workshops, analyse business processes and translate requirements into clear technical or configuration designs.
• Hands-on experience configuring enterprise software, workflow platforms or SaaS applications, including roles, permissions, data, automation and reporting.
• Experience supporting implementations through requirements, build, testing, UAT, deployment and handover.
• Ability to understand integrations, APIs, data imports/exports and system dependencies sufficiently to design solutions and work effectively with engineers.
• Strong documentation skills, with the ability to produce solution designs, process maps, configuration records and customer-facing guidance.
• Experience communicating complex technical topics clearly to both technical and non-technical stakeholders.
• Ability to manage competing priorities, identify delivery risks early and work independently within agreed governance.

Core Competencies

Demonstrates expertise in designing and configuring enterprise software solutions, with a strong focus on customer engagement, technical delivery, and effective communication across diverse stakeholders. Proficient in managing complex workflows, integrations, and documentation to ensure successful implementation and operational alignment.

Highest-signal resume keywords

• Solutions Architecture
• Enterprise Software Configuration
• Workflow Design
• Customer Engagement
• Technical Documentation

ATS Optimization Keywords

Hard Skills

• Configuration Design
• Workflow Automation
• Data Mapping
• API Integration
• SaaS Applications
• UAT Support
• Process Analysis
• Technical Training
• Implementation Planning
• Issue Remediation

Soft Skills

• Communication
• Problem-Solving
• Prioritization
• Independence
• Stakeholder Engagement

Industry Keywords

• Customer Discovery
• Operational Processes
• Technical Constraints
• Integration Dependencies
• Delivery Risks