Lead Implementation Consultant

Jobtailor; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced leader to manage the Global Implementation team and drive client-facing projects across SaaS products. You will design a common implementation framework and own end-to-end delivery including UAT, training, and go-live support.

You will coordinate agile delivery, manage risks and changes, and communicate with stakeholders at all levels. Occasional travel to client sites is expected in this role.

Qualifications

• Experience managing software implementation projects in a software or professional services company.
• Experience implementing SaaS products, preferably.
• Excellent English communication, written and verbal.|
• Ability to manage multiple projects and deadlines.

Responsibilities

• Lead and manage the Global Implementation team and ensure on-time delivery and budget compliance.
• Design a common implementation framework applicable to any product or workstream.
• Oversee end-to-end implementation projects and client UAT.
• Develop and test runbooks with project managers.
• Provide go-live and post-implementation support.
• Facilitate end-user training on software products.
• Maintain stakeholder updates and weekly project meetings.
• Manage scope changes and risk mitigation.

Skills

Software Implementation

SaaS Implementation

Agile Delivery

Stakeholder Management

Lean Software

Tools

Microsoft Project

PM Software

Job description

• Manage the Global Implementation team and establish a high-functioning, client-facing implementation team
• Design and implement a common implementation framework applicable to any product or workstream
• Own and manage end-to-end implementation projects, ensuring on-time delivery and budget compliance
• Design and maintain repeatable conversion and migration strategies
• Manage system configuration of client UAT and production environments for new and software upgrade implementations
• Work with customers to manage client UAT and implementation programmes
• Develop and test implementation runbooks with project managers
• Facilitate end-user training on software products
• Provide go-live and post-implementation support
• Manage project scope changes, identify issues, and devise contingency plans
• Provide scheduled updates to internal and external stakeholders and hold weekly project update meetings
• Manage stakeholder expectations throughout implementation
• Serve as the first level of escalation for project-related risks and issues

Requirements

• Experience managing software implementation projects in a software or professional services company
• Experience implementing new products while working closely with agile delivery teams and clients
• Experience implementing SaaS products preferred
• Experience implementing and migrating financial systems preferred, such as transfer agency or fund accounting platforms
• Ability to manage and prioritize multiple requirements, deadlines, and projects
• Excellent verbal and written communication skills in English
• Experience using Microsoft Project or other project management solutions highly desirable
• Moderate travel to client sites when necessary
• Deep knowledge of Lean and Agile software development processes
• Self-starter and resourceful, able to drive work independently in a collaborative environment
• Ability to raise risks and issues promptly with mitigation recommendations
• Ability to articulate complex issues concisely and effectively
• Ability to manage stakeholder expectations and facilitate decision-making
• Ability to work in a multidisciplinary team
• Ability to lead Product Owners and Engineers to delivery
• Product, political, organisational, and technical problem-solving ability
• Ability to provide regular feedback to team, peers, and management
• Strong work ethic and high levels of professionalism and integrity

Core Competencies

Demonstrates expertise in managing end-to-end software implementation projects, particularly in SaaS and financial systems, while effectively communicating with stakeholders and leading cross-functional teams. Proficient in designing implementation frameworks and managing project scope changes to ensure successful delivery.

Highest-signal resume keywords

• Software Implementation Management
• SaaS Product Implementation
• Agile Delivery Collaboration
• Stakeholder Management
• Lean Software Development

ATS Optimization Keywords

Hard Skills

• Project Management
• System Configuration
• Implementation Framework Design
• Conversion and Migration Strategies
• UAT Management
• Risk Management
• Budget Compliance
• End-User Training
• Implementation Runbook Development
• Financial Systems Implementation

Soft Skills

• Excellent Communication Skills
• Problem-Solving Ability
• Self-Starter
• Resourcefulness
• Professionalism

Industry Keywords

• Professional Services
• Agile Development
• Lean Processes
• Client-Facing Implementation
• Multidisciplinary Team Collaboration

Tools & Technologies

• Microsoft Project
• Project Management Solutions