Solutions Architect - CCAS/IVR

ZipRecruiter; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A tech recruitment company is looking for an experienced architect specializing in voice-based enterprise applications. The role requires 8+ years of architecture experience, leadership skills, and expertise in modern cloud practices. The position is hybrid, requiring 2/3 days onsite in London, focusing on managing technology solutions in a fast-paced environment.

Qualifications

• 8+ years of architecture experience in voice-based enterprise applications.
• Experience in large-scale enterprise environments.
• Engineering leadership and technology solution delivery.

Responsibilities

• Communicate complex architectural concepts to stakeholders.
• Lead software planning and technical direction for teams.
• Drive continuous product improvements based on feedback.

Skills

Contact center platforms (CCaaS/IVR)

Conversational AI/NLP technologies

Cloud platforms (ideally AWS)

Microservices

APIs

Event-driven design

AI/ML pipelines

SAFe Agile methodologies

Leadership

Deployment standardization

Job description

Responsibilities

• Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies
• Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design)
• Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders
• Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines
• Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies
• Proficiency in leading software planning, estimation, and setting technical direction for distributed teams
• Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design

Qualifications

• 8+ years of hands-on architecture experience in designing voice-based enterprise applications
• Deep experience in application/system architecture, preferably within large-scale enterprise environments
• Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment
• Strong organizational, interpersonal, and influencing skills, with a collaborative mindset
• Experience using customer and usability feedback to drive continuous product and platform improvements

Hybrid role in London - 2/3 days onsite in a week.