Solutions Architect

SLAMcore; Greater London; On-site; GBP 75,000 - 100,000; Full time

Job summary

Synthesia, a leading AI video platform based in London, is seeking a Solutions Architect to define and build customer engagements. You will work across Sales, Product, and Engineering to ensure successful implementations and drive measurable business impact.

The ideal candidate will have 5+ years of experience in a SaaS environment, with strong skills in stakeholder management and solution architecture. Join us to help shape the future of visual communication!

Qualifications

• 5+ years in Solutions Architecture, Technical Consulting, or Pre‑Sales within a SaaS environment.
• Strong project and stakeholder management across multiple workstreams.
• Hands‑on experience with APIs, workflows, or integrations.
• Excellent storytelling and communication skills.
• A commercial mindset.

Responsibilities

• Lead customer implementations end-to-end, ensuring adoption and scalability.
• Design architectures mapping capabilities to customer use cases.
• Partner with Sales on solution scoping and API demos.
• Build proofs of concept to accelerate customer buy-in.
• Act as a trusted advisor to technical and business stakeholders.

Skills

Customer implementation management

Technical decision-making

Architectural design

Stakeholder management

API integration

Storytelling skills

Job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a critical role - you’ll shape how we partner with customers to drive adoption, value, and measurable business impact. You’ll work across Sales, Product, Engineering, and Customer Success to design solutions that unlock value at scale. This is not just implementation - it’s about architecting customer success, proving what’s possible, and accelerating customers toward full platform maturity. You will be both strategic advisor and technical architect, helping customers:

• Make the right technical decisions

• Deploy the product and integrations successfully

• Operationalize change and scale

• Connect use cases to business outcomes

This role blends technical hands‑on depth, commercial awareness, executive influence, and platform thinking.

What you’ll do

• Lead customer implementations end-to-end, ensuring adoption, measurable outcomes, and long‑term scalability.

• Design architectures that map Synthesia’s capabilities to high‑value customer use cases.

• Partner with Sales on solution scoping, proposals, API demos, and deal strategy.

• Build proofs of concept to demonstrate the art of the possible and accelerate customer buy‑in.

• Create playbooks, frameworks, and integration patterns that help us scale how we deliver value.

• Act as a trusted advisor to technical and business stakeholders — including VP‑ and C‑level audiences.

• Collaborate with Product and Engineering to bring the voice of the customer into platform evolution.

• Contribute to platform thinking — helping shape how we scale Synthesia from product to ecosystem.

What we’re looking for

• 5+ years in Solutions Architecture, Technical Consulting, or Pre‑Sales within a SaaS environment

• Strong project & stakeholder management across multiple workstreams

• Hands‑on experience working with APIs, workflows, or integrations

• Excellent storytelling and communication skills — able to engage technical and executive teams

• A commercial mindset — understanding how architecture drives adoption, retention, and expansion

• Proven experience building scalable frameworks, architectures, or delivery models

• Curiosity, initiative, and a builder mentality — with comfort navigating ambiguity in a high‑growth environment