Solutions Consultant

Synthesia; Harrow; On-site; GBP 55,000 - 70,000; Full time

Job summary

A leading AI video communications firm is seeking a Solutions Consultant in Harrow. The role involves driving customer onboarding and developing training strategies to enhance product adoption. You will work in a fast-paced environment, creating engaging content and collaborating with multiple teams. Ideal candidates should be proficient in German and have a solid background in customer education. This is a full-time opportunity for someone passionate about delivering exceptional customer experiences.

Qualifications

• Native-level proficiency in German.
• Experience in SaaS customer education.
• Strong project management skills for multitasking.

Responsibilities

• Develop and execute training strategies for customers.
• Define customer onboarding processes and success metrics.
• Collaborate with internal teams for education initiatives.

Skills

Customer onboarding

Communication skills

Project management

Creativity

Collaboration

Job description

Solutions Consultant

Apply for the Solutions Consultant role at Synthesia.

Overview

Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Meet Synthesia

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it’s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The Role

We are on the hunt for a passionate individual to drive Solutions Consulting and education programs for a fast-growing startup. This is a high‑paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realise value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast‑paced and rapidly growing startup environment.

Responsibilities

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realise value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
• Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

Qualifications

• Native‑level proficiency in German.
• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross‑functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast‑paced and dynamic startup environment.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Consulting, Information Technology, and Sales

Industries

Software Development

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