Enterprise Customer Success Manager - German Speaker

Synthesia; Gravesend; On-site; GBP 60,000 - 94,000; Full time

Benefits offered by this job

Stock options

Parental leave

25 days annual leave

Private Medical Insurance

Pension contribution

Work from home setup

Career growth

Job summary

Synthesia, the world’s leading AI video platform, is seeking a Customer Success Manager based in Munich to drive growth in the DACH region. You will build strong client relationships, onboard new users, and work closely with sales to ensure a cohesive onboarding experience for new customers.

You will engage in business-level and technical conversations with executives, manage a book of business with KPIs, and identify renewal opportunities while ensuring customers gain measurable ROI from

Qualifications

• Customer-facing experience in Customer Success Management / Client Service / Account Management.
• Experience managing a Book of Business with KPIs.
• A track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with clients and driving value from Synthesia products.
• Successfully onboarding new clients and building key relationships in the first months.
• Coordinating regular client check-ins with senior stakeholder attendance.
• Light video editing using the Synthesia platform.
• Retention and growth of enterprise clients.
• Ensuring ROI and value is understood by clients, proactively spotting risks and opportunities.
• Based in Munich.

Responsibilities

• Drive Synthesia’s growth by building relationships with clients.
• Educate clients on using the platform and ensure cohesive onboarding with sales.
• Engage in business-level and technical conversations at multiple levels, including C-suite.
• Manage a book of business against KPIs and track health metrics.
• Identify renewal opportunities and opportunities for expansion.

Skills

Customer success

B2B SaaS

Account management

Forecasting

Risk management

Stakeholder management

Onboarding

Light video editing

Tools

CRM tools

Job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

• Reporting to the Director Customer Success of DACH - you are energetic, driven, and care deeply about the success of our customers

• As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users

• You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users

• You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite

• Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS

• Experience in managing a Book of Business along with KPIs

• A track record in managing risk, forecasting, and identifying growth opportunities

• Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services

• Successfully onboarding new clients and building key relationships in the first critical months and beyond

• Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance

• Light video editing using the Synthesia platform

• Retention and growth of our enterprise clients

• Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities

• Based in Munich

At Synthesia we expect everyone to...

• Put the Customer First

• Own it & Go Direct

• Be Fast & Experimental

• Make the Journey Fun

You can read more about this in this public Notion page

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

• A competitive salary + stock options in our fast-growing Series E start-up.

• Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

• 25 days of annual leave + public holidays in the country where you are based.

• Regular socials.

• Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)

• A generous referral scheme.

• Pension contribution/salary sacrifice.

• Work from home set up.

• A huge opportunity for career growth as you’ll help shape a market-defining product.