Solution Engineer EMEA

Justt; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Justt is seeking an experienced, independent Solution Engineer to join our growing New York team. This role requires complete ownership of complex technical processes—from initial pre-sales through full customer onboarding.

The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment. You will lead technical sales processes, conduct professional product demonstrations, and develop

Qualifications

• Experience leading technical sales processes and customer onboarding.
• Ability to conduct professional product demonstrations and workshops.
• Strong collaboration with sales, product, and engineering teams.

Responsibilities

• Lead the complete technical implementation of Justt’s solutions for new clients.
• Provide training and ongoing support to maximize value for customers.
• Identify and resolve technical challenges throughout the onboarding process.

Job description

Justt is a leader in the chargeback automation industry, providing hands‑free solutions that help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment disputes efficiently and accurately, freeing our clients to focus on their core business. We are a forward-thinking company that values innovation, responsibility, and fairness.

We’re seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes — from initial pre‑sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast‑paced startup environment.

What You’ll Do:

Lead Technical Sales Processes

• Take full ownership of the technical aspects of the sales cycle, including a deep understanding of customer requirements and matching them to the right solutions.
• Conduct professional product demonstrations and technical workshops for prospective clients.
• Develop and present customized solutions that address specific client challenges and business objectives.

Technical Implementation & Onboarding

• Lead the complete technical implementation of Justt’s solutions for new clients, ensuring seamless integration with their existing systems.
• Provide comprehensive training and ongoing support so clients maximize the value they get from our solutions.
• Proactively identify and resolve technical challenges throughout the onboarding process.

Cross-Functional Collaboration

• Work closely with sales, product, customer success, and engineering teams to exceed client expectations.
• Translate client needs into clearly defined technical tasks for R&D and help drive them to completion.
• Contribute to the development of technical documentation and training materials.

Why Justt

At Justt you’ll take real ownership from day one, work alongside a talented and collaborative team, and help shape how the world’s merchants win back revenue lost to chargebacks. If you’re excited by complex technical problems and love working directly with customers, we’d love to hear from you!