EMEA Payments & Chargebacks Strategist

Justt; Greater London; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

Justt in London seeks an senior, externally facing chargebacks and payments expert for EMEA. You’ll sit between Sales, Partnerships, Marketing, Customer Success and Product, becoming the trusted regional voice on disputes.

You’ll own external representation at key industry events, lead roundtables and panels, publish original content, and develop reference stories. You’ll also coach sales teams on the payments narrative to win high-value opportunities and align GTM with market needs.

Responsabilités

• Be the go-to payments and chargebacks expert for EMEA’s strategic merchants, PSPs and PayFacs.
• Join business reviews and escalations, then hand operational follow-up to CSM and SE.
• Spot expansion angles and bring them to the account owner.
• Own Justt’s EMEA event presence at MRC and PLS (London, Amsterdam), Money20/20 Europe, Merchant Payments Ecosystem, and country forums.
• Lead roundtables, breakfast briefings, panels and fireside chats yourself; bring customers on stage with you.
• Sit on industry bodies and working groups and turn what you hear into Justt intel.
• Help recruit EMEA members for the Justt Council and co-host sessions.
• Join executive calls on enterprise deals: chargeback strategy, ROI framing, objection handling and late-stage validation.
• Run dispute-strategy workshops with Heads of Payments, Risk and Operations.
• Support PSP, acquirer and PayFac co-selling with domain credibility.
• Prep AEs before key meetings and coach them on the payments story.
• Publish an original EMEA point of view at a steady pace: articles, LinkedIn, webinars, podcasts, and pieces in outlets like The Paypers.
• Cover EMEA-specific topics: PSD2/PSD3 and SCA, 3DS liability shift, Visa VAMP and Compelling Evidence 3.0, Mastercard monitoring programmes, local schemes, APMs.
• Interview customers to build case studies and reference stories for the EMEA pipeline.
• Build reusable assets with Marketing and Enablement.
• Turn EMEA customer and market feedback into clear product input with Product and CS.
• Share regulatory updates with Sales, CS and Product.
• Feed EMEA insight into go-to-market choices: target verticals, messaging and event mix.

Description du poste

Justt in London seeks an senior, externally facing chargebacks and payments expert for EMEA. You’ll sit between Sales, Partnerships, Marketing, Customer Success and Product, becoming the trusted regional voice on disputes.

You’ll own external representation at key industry events, lead roundtables and panels, publish original content, and develop reference stories. You’ll also coach sales teams on the payments narrative to win high-value opportunities and align GTM with market needs.