Solution Analyst

Kion Group AG; Stockport; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative and inclusive work environment

Opportunity to work on innovative projects

Competitive salary and benefits package

Professional development opportunities

Job summary

A global supply chain solutions company is seeking a skilled Solution Analyst in Stockport, United Kingdom. In this role, you will engage with clients to analyze their business needs and translate them into software requirements. You'll manage workshops to gather and document these requirements, facilitate effective communication between stakeholders, and drive standardization and software reusability. The ideal candidate should have strong analytical and communication skills and a Bachelor's degree, with prior experience in automated solutions being an advantage.

Qualifications

• Proven experience engaging with customers to understand their software solution needs.
• Experience in critiquing software/operational processes.
• Excellent presentation and communication skills.

Responsibilities

• Work directly with customers to understand their existing business processes.
• Plan and execute software requirements workshops.
• Manage customer questions and facilitate technical conversations.

Skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree or equivalent

Tools

Warehouse Management System

Warehouse Execution System

Warehouse Control System

Job description

Solution Analyst page is loaded## Solution Analystlocations: Stockport, United Kingdomposted on: Vor mehr als 30 Tagen ausgeschriebenjob requisition id: JR-0081055As a Solution Analyst, you will play a pivotal role in ensuring the successful implementation of our software solutions for our clients. You will be responsible for working with customers to understand and analyse their business processes, aligning them with our standards wherever possible, and translating their needs into detailed software requirements, use cases, and Software Functional Specifications (SFS). You will facilitate collaboration between internal and external stakeholders, drive standardisation efforts, and champion software re-usability to deliver efficient and effective solutions. This role requires a strong combination of analytical, communication, and technical skills, as well as a proven ability to manage projects and facilitate technical conversations.# **Das bieten wir:**Dematic Software is a software development group within the global organisation of Dematic. Dematic designs, builds, and supports intelligent automated and non-automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 35 countries, the Dematic global network of over 11,000 employees has helped achieve approximately 8,000 worldwide customer installations for many of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.# **What we offer:*** Collaborative and inclusive work environment.* Opportunity to work on innovative projects and cutting-edge technology.* A global company with a strong presence and a diverse client base.* Competitive salary and comprehensive benefits package.* Professional development and growth opportunities.**Learn More Here:** https://www.dematic.com/en-us/about/careers/what-we-offer/# **Aufgaben und Qualifikationen:****Responsibilities:*** **Customer Engagement & Analysis:*** Work directly with customers to thoroughly understand and analyse their existing/future business processes.* Identify opportunities to align customer processes with our standard solutions, while recognising and documenting areas of divergence.* Proactively engage with customers to understand their software solution needs and operational challenges.* **Requirements and SFS Workshops & Documentation:*** Plan, organise, and execute customer-facing software requirements workshops and Software Functional Specification (SFS) workshops.* Develop project-specific software requirements, use cases, and detailed Software Functional Specifications (SFS).* Produce high-quality, clear, and concise operational design and process documentation.* **Software Specification & Collaboration:*** Collaborate closely with the engineering domain authorities and project software execution team to ensure the SFS accurately reflects the solution to be delivered.* Work as an integral part of the Solution Analysis team to update and maintain solution software specifications and standard feature content.* **Project Phase Management & Facilitation:*** Take ownership of the entire solutions analysis phase of the project, from planning to delivery.* Manage customer questions, provide timely and accurate responses, and constructively challenge requests when necessary.* Facilitate technical conversations between customers and the engineering team, ensuring clear communication and mutual understanding.* **Standardisation & Re-usability:*** Assist in driving standardisation and software re-usability directives within the organisation.* Critique software and operational processes to identify areas for improvement and standardisation.* **Stakeholder Management:*** Foster a collaborative environment with both internal and external stakeholders, from the sales stage through to engineering and implementation.**Qualifications:*** A Bachelor's degree or equivalent is required.* Qualification in, or knowledge of, business analysis principles and practices is an advantage.* Prior experience with automated solutions, with WMS (Warehouse Management System), WES (Warehouse Execution System), or WCS (Warehouse Control System), and a detailed knowledge of the software functionality.* Proven experience engaging with customers to understand their software solution needs and operational challenges.* Experience in critiquing software/operational processes and design.* Proven aptitude in producing operational design and process documentation.* Excellent presentation and communication skills, both written and verbal.* Ability to create high-quality, clear, and concise documentation.* Proven ability to work effectively as part of a high-performing team.* Strong analytical and problem-solving skills.**KION Marken bewegen die Welt – global, regional, lokal.**KION ist das Supply Chain Solutions Unternehmen. Mit über 42.000 Mitarbeitenden in mehr als 100 Ländern ermöglichen wir weltweit smarte, nachhaltige und zuverlässige Lieferketten – überall dort, wo Warenströme beginnen, pausieren oder ankommen.KION bietet seinen Kunden das gesamte Spektrum an Lösungen, um ihre Lieferketten zukunftsfähig zu machen. Mit unseren internationalen Marken **Linde Material Handling, STILL** und **Baoli** sowie den regionalen Marken **Fenwick** und **OM** steht die KION Group für herausragende technologische Innovation, intelligente Automatisierung und exzellenten Service im Bereich Gabelstapler und Lagertechnik. **Dematic** ergänzt dieses Know-how durch hochmoderne automatisierte Materialflusssysteme und KI-gestützte Software-Lösungen, die intralogistische Prozesse in Lagerhaltung, Produktion und Distribution optimieren. Ob lokal oder global – wir bieten spannende Karrieren in einem innovativen Umfeld, geprägt von unseren Werten: **Integrity, Collaboration, Courage und Excellence.** **Gestalte mit uns die Magie der Supply Chain Lösungen. Werde Teil unseres Teams - Push it forward.**