Solar Pre-Sales Technical Support Specialist (Residential Focus)

ZipRecruiter; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in the residential energy sector is seeking a dynamic professional to enhance customer engagement and streamline sales processes. This role involves developing tailored sales toolkits, collaborating with product teams, and training installer sales teams to ensure effective communication and efficiency. Candidates should possess a strong background in residential solar PV systems, a bachelor's degree in engineering, and the ability to translate technical concepts into customer-friendly language. Join a forward-thinking team dedicated to driving sustainable energy solutions worldwide.

Qualifications

• 2+ years in residential solar PV roles with full-process familiarity.
• Experience with solar installers and SOP development.

Responsibilities

• Identify customer concerns and develop response strategies.
• Collaborate with product teams to refine system designs.

Skills

Residential solar PV system experience

Pre-sales or installation management

Understanding homeowner pain points

Core residential PV components knowledge

Local regulations and safety standards

Training content development

Education

Bachelor’s degree in Energy, Electrical, or Mechanical Engineering

Job description

Job Description

About the Company

Founded in 2013, Sunhome stands as a leading technology brand in the global residential energy sector. We deliver cutting-edge smart residential energy systems that seamlessly integrate photovoltaic power, energy storage, EV chargers, and energy management.

With over a decade of expertise, Sunhome drives innovation through our proprietary full-stack power plant technology. This empowers us to offer comprehensive solutions—spanning solar, intelligent storage, efficient charging, and energy management—enabling families worldwide to embrace sustainable, smart energy.

Responsibilities

1. Identify common customer concerns (cost, performance guarantees, aftersales) and develop response strategies.
2. Develop sales toolkits (scripts, comparison sheets, demo videos) tailored to regions and customer profiles.
3. Collaborate with product teams to refine system designs based on client feedback.
4. Train installer sales teams and update talk tracks based on field insights.
5. Diagnose installer pain points (e.g., site survey errors, delayed quotes) and propose solutions to accelerate deals.

Required Skills

• At least 2 years of experience in residential solar PV system technical roles, pre-sales, or installation management, with full-process familiarity (design, component selection, installation, grid connection, maintenance).
• Experience with top-tier solar installers or involvement in SOP development.
• Deep understanding of homeowner pain points (e.g., system efficiency, ROI period, roof compatibility, policy incentives).
• Proficiency in core residential PV components (inverters, mounting systems, storage) and selection criteria.
• Knowledge of local regulations (grid connection, subsidies) and safety standards (electrical/structural).
• Ability to translate technical jargon into customer-friendly language and create standardized materials (FAQs, scripts, case studies).
• Experience in developing training content and coaching sales teams.
• Bachelor’s degree in Energy, Electrical, or Mechanical Engineering.
• Fluent in English.