Solar Pre-Sales Technical Support Specialist (Residential Focus)

ATTB - The Big Jobsite; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in the residential energy sector is seeking a motivated individual to join their team. This role involves leveraging your expertise in residential solar PV systems to enhance customer engagement and drive sales success. You will create sales toolkits, collaborate with product teams, and train installer sales teams to ensure a seamless customer experience. If you are passionate about sustainable energy solutions and want to make a significant impact, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in residential solar PV systems management.
• Familiarity with design, component selection, and installation processes.

Responsibilities

• Identify customer concerns and develop effective response strategies.
• Create tailored sales toolkits for different regions and customer profiles.

Skills

Residential Solar PV Systems

Technical Management

Sales Strategy Development

Customer Training

Job description

Job Description

About the Company

Founded in 2013, Sunhome is a leading technology brand in the global residential energy sector. We deliver cutting-edge smart residential energy systems that seamlessly integrate photovoltaic power, energy storage, EV chargers, and energy management.

With over a decade of expertise, Sunhome drives innovation through our proprietary full-stack power plant technology. This empowers us to offer comprehensive solutions—spanning solar, intelligent storage, efficient charging, and energy management—enabling families worldwide to embrace sustainable, smart energy.

Responsibilities

1. Identify common customer concerns (cost, performance guarantees, aftersales) and develop response strategies.
2. Create sales toolkits (scripts, comparison sheets, demo videos) tailored to regions and customer profiles.
3. Collaborate with product teams to refine system designs based on client feedback.
4. Train installer sales teams and update talk tracks based on field insights.
5. Diagnose installer pain points (e.g., site survey errors, delayed quotes) and propose solutions to accelerate deals.

Required Skills

2+ years of experience in residential solar PV system technical/pre-sales/installation management, with full-process familiarity (design, component selection, installation, etc.).