Solar Pre-Sales Technical Support Specialist (Residential Focus)

Sunhome; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in the renewable energy sector is seeking a Solar Pre-Sales Technical Support Specialist. This exciting role focuses on enhancing customer engagement and developing sales tools for residential solar energy systems. You will collaborate with product teams to refine system designs, train sales staff, and address installer challenges. Join a forward-thinking company that champions sustainable energy solutions and be part of a team that is shaping the future of energy management. If you are passionate about renewable energy and have a knack for technical support, this opportunity is perfect for you.

Qualifications

• 2+ years in residential solar PV technical support and installation management.
• Proficient in developing training content and addressing customer concerns.

Responsibilities

• Identify customer concerns and develop effective response strategies.
• Create tailored sales toolkits and train installer sales teams.

Skills

Technical Support in Residential Solar PV

Sales Training Development

Communication Skills

Knowledge of Local Regulations

Customer Engagement

Education

Bachelor’s Degree in Energy, Electrical, or Mechanical Engineering

Job description

Solar Pre-Sales Technical Support Specialist (Residential Focus)

Join our team as a Solar Pre-Sales Technical Support Specialist with a focus on residential solar energy systems. This role involves engaging with customers, developing sales tools, collaborating with product teams, and training sales staff to promote sustainable energy solutions.

About the Company

Founded in 2013, Sunhome is a leading global technology brand in the residential energy sector, delivering innovative smart energy systems that integrate photovoltaic power, energy storage, EV charging, and energy management.

Responsibilities

1. Identify common customer concerns and develop effective response strategies.
2. Create sales toolkits tailored to different regions and customer profiles.
3. Collaborate with product teams to improve system designs based on client feedback.
4. Train installer sales teams and update communication materials based on field insights.
5. Diagnose installer pain points and propose solutions to accelerate sales processes.

Required Skills

1. At least 2 years of experience in residential solar PV system technical support, pre-sales, or installation management, with comprehensive knowledge of the entire process from design to maintenance.
2. Understanding of homeowner concerns regarding system efficiency, ROI, roof compatibility, and policy incentives.
3. Proficiency with core residential PV components and knowledge of local regulations and safety standards.
4. Ability to communicate technical information clearly to customers and create standardized educational materials.
5. Experience in developing training content and coaching sales teams.
6. Bachelor’s degree in Energy, Electrical, or Mechanical Engineering preferred.

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Functions: Engineering and Customer Service
• Industries: Renewable Energy and Consumer Services