Solar Pre-Sales Technical Support Specialist (Residential Focus)

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in the residential energy sector is seeking a Solar Pre-Sales Technical Support Specialist. In this role, you will leverage your expertise to address customer concerns, develop tailored sales toolkits, and collaborate closely with product teams. Your deep understanding of solar PV systems will enable you to translate complex technical information into accessible language for clients. This position offers a unique opportunity to contribute to sustainable energy solutions while working in a dynamic and innovative environment. If you are passionate about renewable energy and customer success, this role is perfect for you.

Qualifications

• 2+ years in residential solar PV systems with full-process familiarity.
• Experience with solar installers and SOP development preferred.

Responsibilities

• Identify customer concerns and develop response strategies.
• Collaborate with product teams for system design refinements.
• Train installer sales teams based on field insights.

Skills

Residential solar PV system management

Technical sales support

Customer communication

Training and coaching

Knowledge of local regulations

Education

Bachelor’s degree in Energy, Electrical, or Mechanical Engineering

Job description

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Solar Pre-Sales Technical Support Specialist (Residential Focus), London

Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required: Yes

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

About the Company

Founded in 2013, Sunhome is a leading technology brand in the global residential energy sector. We deliver cutting-edge smart residential energy systems that seamlessly integrate photovoltaic power, energy storage, EV chargers, and energy management.

With over a decade of expertise, Sunhome drives innovation through our proprietary full-stack power plant technology. This enables us to offer comprehensive solutions—spanning solar generation, intelligent storage, efficient charging, and energy management—helping families worldwide embrace sustainable, smart energy.

Responsibilities

• Identify common customer concerns (cost, performance guarantees, aftersales) and develop response strategies.
• Develop sales toolkits (scripts, comparison sheets, demo videos) tailored to regions and customer profiles.
• Collaborate with product teams to refine system designs based on client feedback.
• Train installer sales teams and update talk tracks based on field insights.
• Diagnose installer pain points (e.g., site survey errors, delayed quotes) and propose solutions to accelerate deals.

Required Skills

• At least 2 years of experience in residential solar PV system technical/pre-sales/installation management, with full-process familiarity (design, component selection, installation, grid connection, maintenance).
• Preferred: Experience with top-tier solar installers or involvement in SOP development.
• Deep understanding of homeowner pain points (e.g., system efficiency, ROI period, roof compatibility, policy incentives).
• Proficiency in core residential PV components (inverters, mounting systems, storage) and their selection criteria.
• Knowledge of local regulations (grid connection, subsidies) and safety standards (electrical/structural).
• Ability to translate technical jargon into customer-friendly language and create standardized materials (FAQs, scripts, case studies).
• Experience in developing training content and coaching sales teams.
• Bachelor’s degree in Energy, Electrical, or Mechanical Engineering preferred.